DeVonte Harris

Troubleshooting and resolving equipment issues, walking customers through fixes they can do themselves and initiating additional internal support teams when necessary.

• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Provided simultaneous analytical duties for [50] websites and online assets.
• Maintained record of updates and applied fixes for online assets.

Answers customer questions regarding coffee blends, preparation, and product freshness. Weighs, grinds and packs coffee per customers' orders according to Company guidelines. Sells and serves baked goods and miscellaneous food items to customers.

• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.