Devonte Tolliver
Logan,WV
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
7
7
years of professional experience
Work History
Supervisor
UPS
Omar, WV
04.2017 - 04.2024
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity to provide constructive feedback and coaching.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Complied with company policies, objectives and communication goals.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Trained new employees on company policies, job duties, and performance expectations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Education
High School Diploma -
Logan High School
Logan, WV05-2016
Skills
- Relationship Building
- Active Listening
- Effective Communication
- Reliability
- Problem-Solving
- Professionalism
Affiliations
- The gym
- Church
- Traveling with my wife and children.
Accomplishments
- I received Top Gun during the mandatory training i was put through for my job as a part time supervisor to learn how to run a pre load efficiently. Top Gun is rewarded to the individual with the highest score in the class.
References
References available upon request.
Timeline
Supervisor
UPS
04.2017 - 04.2024
High School Diploma -
Logan High School