Devorah Klein
Brooklyn,NY
Summary
Accomplished business leader, operator of Epic Sky Club for 20 successful years. A proven track record at KM Equities, enhancing cash flow by 300% through strategic investor relations and robust forecasting. Expert in fostering professional growth and customer retention, leveraging exceptional verbal communication and decision-making skills to drive organizational success. Demonstrates unparalleled ability in team leadership and employee development, ensuring operational excellence.
Overview
23
23
years of professional experience
Work History
Owner
BedStyBakeShop
Brooklyn, NY
06.2023 - Current
- This venture filled my need to foster relationships thru food.
- Developed and maintained strong relationships with customers resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
CFO
KM Equities
06.2020 - 06.2022
- Directed budget development, got investors on board, met with developers to build and foster relationships
- Mentored finance team members, fostering a culture of professional growth and skill development within the department.
- Enhanced cash flow management through the development of robust forecasting models, ensuring optimal liquidity for business operations.
- Evaluated investment opportunities diligently, contributing to informed decisions regarding potential projects and their expected returns.
- Drove revenue growth by 300% by developing relationships with developers and investors
- Negotiated favorable terms with vendors and suppliers, achieving significant savings on procurement expenses.
- Facilitated successful mergers and acquisitions by conducting thorough due diligence analyses and providing strategic guidance throughout the process.
Owner
Epic Sky Club
Brooklyn, NY
07.2001 - 03.2020
- Owner and operator of a successful luxury travel company for 20 years
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Satmer
Brooklyn, NYSkills
- Customer Relations
- Small business operation
- Verbal and written communication
- Team Oversight
- Staff hiring
- Employee Development
- Human Resource Management
- Decision-Making
- Team Leadership
- Schedule Management
- Employee Relations
- Customer Retention
- Employee Motivation
- Employee reviews
Timeline
Owner
BedStyBakeShop
06.2023 - Current
CFO
KM Equities
06.2020 - 06.2022
Owner
Epic Sky Club
07.2001 - 03.2020
Satmer