Devra Turner
Jacksonville,FL
Summary
Dynamic customer service professional with a proven track record at Walmart, excelling in complaint resolution and active listening. Recognized for enhancing customer loyalty through empathetic interactions and efficient problem-solving. Skilled in data entry and critical thinking, consistently improving user experience and fostering positive relationships in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Walmart
Jacksonville, FL
10.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Receptionist
Urgent Care Express
Salisbury, MD
03.2017 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Unit Secretary
PRMC
Salisbury, MD
04.2005 - 11.2015
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Maintained current and accurate medical records for patients.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Transcribed doctors' medication orders, lab test requests, and care plans.
Education
Diploma - General Studies
Wicomico Senior High
Salisbury, MD06.1975
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint resolution
Timeline
Customer Service Representative
Walmart
10.2018 - Current
Receptionist
Urgent Care Express
03.2017 - 05.2018
Unit Secretary
PRMC
04.2005 - 11.2015
Diploma - General Studies
Wicomico Senior High