Devrim Etienne
Winter Park,FL
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Granny's Waffles
07.2022 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Remote Assosicate
William Sonoma
02.2022 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Ship Team Member
Target
10.2021 - 01.2022
- Contributed to a positive work environment by collaborating effectively with team members.
- Assisted customers with inquiries to improve overall satisfaction.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Improved shipping efficiency by streamlining packing and labeling processes.
Education
High School Diploma -
Lemon Bay High School
Englewood05-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Languages
Turkish
Native or Bilingual
Timeline
Assistant Manager
Granny's Waffles
07.2022 - 11.2024
Remote Assosicate
William Sonoma
02.2022 - 06.2022
Ship Team Member
Target
10.2021 - 01.2022
High School Diploma -
Lemon Bay High School
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