Devyn Montoya
Colorado Springs,CO
Overview
8
8
years of professional experience
Work History
Member Service Representative
Planet Fitness
Colorado City, CO
11.2023 - Current
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Handled customer complaints in an efficient and courteous manner.
- Provided guidance to members on how best to use products or services offered by the organization.
Patient Account Representative
Centura Health
Centennial, CO
01.2018 - 02.2024
- Provided customer service to patients regarding billing inquiries and account information.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Interacted with other departments within the organization such as finance, accounting, IT, and Human Resources when necessary.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Landscaper
Hbh Construction
Colorado Springs, CO
05.2018 - 08.2018
- Performed physical labor such as cutting brush, removing debris, and digging trenches.
- Installed sprinkler systems.
- Built retaining walls using stones or bricks for stability purposes.
- Assisted in building decks and patios to create outdoor living spaces.
- Cut and trimmed lawns using power mowers and edgers.
Seasonal Helper
UPS
Colorado Springs, CO
11.2017 - 01.2018
- Sorting and organizing packages for efficient loading onto other trucks and unloading them ant their destination.
- Assisting UPS drivers with deliveries, scanning packages, and keeping everything in order to stay on time
Barista
Starbucks
Colorado Springs, CO
06.2016 - 11.2017
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- I've learned how to work in a fast paced environment with little room for failure. I became very good at solving problems on the spot, and dealing with angry customers as well as working with low motivated co-workers.
Education
High School Diploma -
Byers High School
Byers, CO05.2016
Skills
- Communication Skills
- Organization
- Problem Solving
- Critical Thinking
- Adaptability
- Reliability
- Customer Service
Timeline
Member Service Representative
Planet Fitness
11.2023 - Current
Landscaper
Hbh Construction
05.2018 - 08.2018
Patient Account Representative
Centura Health
01.2018 - 02.2024
Seasonal Helper
UPS
11.2017 - 01.2018
Barista
Starbucks
06.2016 - 11.2017
High School Diploma -
Byers High School