Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Certification
Advocacy
References
Timeline
Generic

Devyn Nicholson

Mt Vernon,OH

Summary

An outgoing and outstanding social work student currently recognized on the dean's list with a 3.7 GPA. My unique perspective and hard-working results-oriented nature makes me gifted at understanding and serving all people equally. My primary drive in life and in work is to create social equity for minorities and disadvantaged groups.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Travel Supervisor

JPMorgan Chase
Westerville, OH
09.2019 - 01.2021
  • Created detailed reports regarding budget allocations for different types of travels.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel plans.
  • Maintained communication with travel partners and vendors.
  • Stayed up to date on travel industry, policies and restrictions.
  • Booked transportation and hotel reservations using both complex and simple booking systems.
  • Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
  • Ensured all reservations were accurately documented in agency's system prior to client departure date.
  • Resolved customer inquiries promptly and accurately.
  • Maintained a knowledge base of commonly asked questions and their solutions.

House Manager

Life Inc
Gahanna, OH
06.2018 - 01.2020
  • Followed compliance with local health and safety regulations at the residence.
  • Organized and maintained household inventory records, including supplies and equipment.
  • Implemented plans to ensure proper use of resources in a cost-effective manner.
  • Managed employees to ensure daily health documentation was completed according to state and federal regulations.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Managed staff scheduling, hiring and training processes.

Education

Bachelor of Science - Social Work

University of Phoenix
Tempe, AZ
11-2027

Skills

  • Active Listening
  • Customer Service
  • Microsoft Office
  • Team Member Collaboration
  • Problem-solving abilities
  • Adaptability and Flexibility
  • Employee Training
  • Cultural Sensitivity and Understanding

Accomplishments

  • Dean's List at the University of Phoenix

Languages

ASL
Limited

Affiliations

  • Volunteer advocacy work
  • Community Involvement

Certification

  • Reflective Problem Solving Credly Badge
  • Gold Badge from ACT National Career Readiness

Advocacy

My advocacy for the disabled community has effectively improved several restaurants, festivals, an amusement park, and some public biases. As a disabled person myself, it is my deepest passion in life to create a world that's welcoming and inclusive to all individuals. I believe everyone deserves the time and space to build connections and be involved with community. 

Disabled people are not a small minority. In fact, it is one of the largest minority groups and one that anyone can become part of at any time. Most people will experience temporary or permanent disability in their lifetimes. Community access is essential for mental health. It is my personal mission to improve standards of treatment and access for disabled people.  I work hard in school and maintain my high gpa in my social work program because of my deep motivation and passion.  I am honored to have made the changes I have so far and deeply appreciate any opportunities to continue that work.

References

References available upon request.

Timeline

Travel Supervisor

JPMorgan Chase
09.2019 - 01.2021

House Manager

Life Inc
06.2018 - 01.2020

Bachelor of Science - Social Work

University of Phoenix

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Devyn Nicholson