Natasha Keltner
Greensburg,KY
Summary
Dynamic professional with extensive experience at Amazon, excelling in customer service and problem-solving. Proven track record in enhancing customer satisfaction through effective communication and strategic engagement. Skilled in itinerary planning and staff training, demonstrating adaptability and a commitment to excellence in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Travel Supervisor
Intelenet Global Services
Associate
Amazon
- Elevated customer contentment by effectively managing and solving challenging concerns.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Security Officer
Gardaworld
04.2020 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Education
Bachelor's Degree - Cyber Security
Full Sail University
Winter Park, FLSkills
- Staff training and development
- Policy enforcement
- Sales proficiency
- Itinerary planning expertise
- Hotel reservations
- Itinerary development
- Travel industry trends
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Reservations booking
- Travel bookings processes
- Self motivation
- Customer relationship management
- Interpersonal skills
- Itineraries
- Analytical thinking
- Conflict resolution
- Itinerary planning
- Goal setting
- Professionalism
- Customer inquiry and response
- Written communication
Timeline
Security Officer
Gardaworld
04.2020 - Current
Travel Supervisor
Intelenet Global Services
Associate
Amazon
Bachelor's Degree - Cyber Security
Full Sail University
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