Michael Hicks
Pevely,MO
Summary
An experienced professional looking for a position where I can use my acquired skills and abilities in a progressive and challenging environment
Travel professional with robust background in managing travel logistics and client services. Proven ability to streamline operations and ensure policy compliance. Strong focus on team collaboration and achieving results, with reliable adaptability to changing needs.
Overview
37
37
years of professional experience
Work History
Travel Supervisor
Department of Veterans Affairs
03.2020 - Current
- Responsible for the management of the VA Travel Nurse Corps travel program which consists of providing interpreting travel regulations and conducting reviews and updates of VA travel policies and procedures
- Responsible for managing the submission and processing of travel orders and vouchers for domestic travel
- Responsible for monitoring and controlling Travel Card Program and also running delinquency reports in order to ensure that cards are properly used
Transportation Assistant
Department of Veterans Affairs
06.2004 - 02.2020
- Planning, organizing, and administering how the work will be accomplished for a specific program
- Coordinating daily operations of program flow, processes, and functions
- Aggregating in-coming data from a variety of sources
- Performing work that involves consulting management, appointment scheduling and admissions scheduling
Contact Service Representative
Department of Treasury
10.2001 - 06.2004
- Interprets and applies applicable portions of basic tax law and regulations, and basic collection techniques and enforcement actions, in order to advise, inform, assess and collect taxes, and associated liabilities
- Researches for and analyzes all available information applicable to specific and well-defined collection issues and takes corrective actions needed to close accounts
- Explains actions taken
- Contacts taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations
- Provides explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments
- Advises taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities and encourages voluntary compliance with tax laws
Reservations/Gate Agent
TWA
11.1987 - 12.1992
- Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have accurate travel documentation
- Tagging and lifting baggage from scales to conveyor belts
- Some bags will weigh up to 70 pounds
- Operating loading bridges
- Opening, closing, and securing aircraft doors
- Escorting unaccompanied minors and disabled passengers throughout the airport
Education
St. Louis Community College
Skills
- Excellent organizational skills
- Time Management
- Problem Solving
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Verbal Communication
- Written Communication
- Excellent customer service skills
- Ability to learn new things rapidly and adapt to new environments
- First AID/CPR Experience
- Enthusiastic
- Ability to remain calm in high pressure situations
- Safety & Security
- Administrative Experience
- Gate Agent
- Passenger Handling
- Reservations Agent
- Transportation Assistant
- Budgeting and Planning
- Staff training and development
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Effective communication
- Active listening
Timeline
Travel Supervisor
Department of Veterans Affairs
03.2020 - Current
Transportation Assistant
Department of Veterans Affairs
06.2004 - 02.2020
Contact Service Representative
Department of Treasury
10.2001 - 06.2004
Reservations/Gate Agent
TWA
11.1987 - 12.1992
St. Louis Community College
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