DEVYN M. YOUNG
Charlotte,NC
Summary
Hardworking medical professional brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Novant Matthews Medical Center
05.2018 - 08.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Certified Nursing Assistant
Novant Health Matthews Medical Center
05.2018 - 08.2023
- Completed and submitted clinical documentation in accordance with agency guidelines such as blood pressure, temperature, oxygen level, and blood glucose
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Certified Nursing Assistant
Caring At Heart
06.2015 - 03.2023
- Provided nursing and nursing related services to the residents
- Maintaining spreadsheet or ADL's and reported back to firm personnel
- Maintained home like environment for residents
- Transported patients between rooms and appointments or testing locations.
- Facilitated personal hygiene management, feeding and ambulation.
Clinical Specialist
Jireh Community Home Health Services
04.2010 - 01.2012
- Maintain accurate and timely clinical records according to agency policy
- Maintain ethical and competent client and peer relationships in the delivery of service
- Relate to others in a professional manner, respectful of individual and cultural differences
- Comply with all applicable federal, state and county laws and regulations, SMH policies and procedures, and all safety regulations
Education
High School Diploma -
Bishop Dune Catholic High School
Dallas, TX05.2008
Skills
- Expert Microsoft Office Suites
- Excellent Written and Oral Communication including conversational Spanish
- Extensive Calendar Maintenance
- Wide nursing practice experience
- Excellent grasp of resident vital sign observation
- Message and Report Transcription
- Medical Information Software
- Front Desk Operations
Accomplishments
Remarkable Service Standards Recognition - June 2021
Timeline
Medical Receptionist
Novant Matthews Medical Center
05.2018 - 08.2023
Certified Nursing Assistant
Novant Health Matthews Medical Center
05.2018 - 08.2023
Certified Nursing Assistant
Caring At Heart
06.2015 - 03.2023
Clinical Specialist
Jireh Community Home Health Services
04.2010 - 01.2012
High School Diploma -
Bishop Dune Catholic High School