Estefani Matehuala
Frisco,TX
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, administrative support and offering positive attitude, strong interpersonal skills and eager to learn.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Pediatric Specialists of Plano
Plano, TX
11.2017 - Current
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed patient payments and scanned identification and insurance cards.
Receptionist/Escrow Assistant
Tiago Title
Plano, TX
08.2022 - 02.2026
- Greeted and assisted visitors, ensuring positive first impressions and efficient check-in processes.
- Managed incoming calls, directing inquiries to appropriate departments for prompt resolution.
- Assisted with office supply inventory management, supporting cost-effective procurement strategies.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted in managing transaction timelines to ensure timely closings.
- Supported senior escrow officers in resolving discrepancies during the closing process.
- Obtained documents such as proof of insurance and HOA statements.
- Followed-up on status of releases, policies, and return of recorded documents.
Skills
Highly Dependable
Fast Leaner
Multi-File Management
RamQuest Software
Microsoft Office ( Word, Excel, Outlook)
Electronic Document Management
Multi-Line Phone System
Team Player
Ramquest Expert
FLUENT IN Spanish and English
References
- Marie Cooper - Tiago’s Office Manager -(915) 799-8336
- Cody Chambers - Tiago’s Funding Manger - (214) 766-2238
- Cathy Capps - Marketing Team - (469) 500-5880
Timeline
Receptionist/Escrow Assistant
Tiago Title
08.2022 - 02.2026
Medical Receptionist
Pediatric Specialists of Plano
11.2017 - Current