Kaiya Mills
Gahanna,OH
Summary
Highly adaptable and dependable employee with a strong background in management and customer service. Committed to ensuring accurate communication and efficient processes to support costumer care and organizational objectives.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Columbus Sleep Consultants
Columbus, OH
04.2026 - Current
- Streamlined patient scheduling and appointment confirmation processes to improve operational workflow.
- Assisted patients with insurance verification and eligibility inquiries efficiently.
- Maintained accurate electronic health records, ensuring compliance with privacy regulations.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Processed patient payments and billing inquiries, contributing to financial accuracy.
- Trained new staff on office procedures and software systems for effective onboarding.
Lead Server
Fourth Street Bar and Grill
Columbus, OH
09.2021 - Current
- Supervised daily operations, ensuring high-quality service and adherence to safety protocols.
- Trained and mentored new servers, fostering team collaboration and efficiency.
- Performed top sales for upselling specials and beverages.
- Managed table assignments, optimizing workflow during peak hours for improved guest satisfaction.
- Developed and implemented process improvements, enhancing service speed and accuracy.
HR Assistant
Delaware North Sportservice
Columbus, OH
05.2023 - 10.2024
- Assisted in recruitment processes by scheduling interviews and organizing hiring events. (Hired 280 employees within 3 months)
- Supported onboarding activities by preparing orientation materials and facilitating new hire training sessions.
- Responded to employee inquiries regarding policies, benefits, and payroll in a timely manner.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Assistant Manager
Bob Evans Restaurant
Columbus, OH
05.2016 - 10.2021
- Implemented quality control measures to enhance product consistency and presentation.
- Investigated and resolved customer issues promptly, strengthening client relationships and promoting customer retention.
- Analyzed sales data, identifying trends to support decision-making for menu updates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Gahanna Lincoln High School
Gahanna, OH05.2018
Skills
- Appointment scheduling
- Management Experience
- Adaptability
- Highly Dependable
- Costumer Satisfaction
Timeline
Medical Receptionist
Columbus Sleep Consultants
04.2026 - Current
HR Assistant
Delaware North Sportservice
05.2023 - 10.2024
Lead Server
Fourth Street Bar and Grill
09.2021 - Current
Assistant Manager
Bob Evans Restaurant
05.2016 - 10.2021
High School Diploma -
Gahanna Lincoln High School