JAIMEE DAVENPORT
Dingmans Ferry,USA
Summary
Directed verification processes for insurance policies, promoting compliance and accuracy. Coordinated with cross-functional teams to refine claims processing workflows. Developed and implemented communication strategies to elevate client satisfaction regarding insurance details. Oversaw patient check-in and check-out operations, facilitating smooth transitions.
Overview
29
29
years of professional experience
Work History
Medical Receptionist
Dingmans Medical Center
Dingmans Ferry, PA
08.2023 - Current
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Coordinated communication between patients and healthcare providers, ensuring timely information exchange.
- Processed patient registrations and insurance verifications with high accuracy to maintain compliance.
- Streamlined front desk operations by implementing efficient filing systems and electronic records management.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
School Bus Driver
Rohrer Bus
Dingmans Ferry, PA
10.2017 - 08.2023
- Ensured student safety during transport by adhering to all traffic regulations and safety protocols.
- Conducted regular vehicle inspections to maintain operational efficiency and compliance with maintenance standards.
- Communicated effectively with parents and school officials regarding schedules, delays, and student behavior concerns.
- Adjusted routes as needed to accommodate changing school schedules or road conditions, optimizing travel times.
- Implemented strategies to reduce incidents of behavioral issues among students during transport, fostering a positive environment.
- Collaborated with transportation teams to develop efficient routing plans that improved service delivery across districts.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Sales/ Customer Service
Verizon Wireless
Trevose, PA
01.2005 - 01.2008
- Provide exceptional customer service to individuals visiting the Verizon Wireless store, including greeting the customers and assessing their needs
- Answer phones and responded to customer inquiries in a timely manner.
- Service activations, processing ESN (electronic serial number) changes and bill payments, responding to billing inquiries, equipment replacement, and processing price plan changes and upgrades
- Assists in the administrative functions of the store, including cash management, protection of store inventory, and any reporting functions required.
- Sold phones and accessories in the event of high store volume or absence of sales representative.
Security/ Receptionist
SOS Security
Morristown, NJ
01.1997 - 01.2005
- Supervised twenty plus officers. Responsible for assigning posts and monitoring daily job functions
- Trained new officers and provided written feedback to manager on their progress.
- Responsible for building security by monitoring surveillance cameras and walk throughs.
- Responsible for admitting visitors to building. Issue passes and Ids.
- Answered phones and directed calls to the appropriate departments.
- Submitted payroll and time off requests
Education
High School Diploma -
Columbia High School
Maplewood, NJ01.1995
Skills
- Highly dependable
- Team player
- Integrity
- Fast learner
Timeline
Medical Receptionist
Dingmans Medical Center
08.2023 - Current
School Bus Driver
Rohrer Bus
10.2017 - 08.2023
Sales/ Customer Service
Verizon Wireless
01.2005 - 01.2008
Security/ Receptionist
SOS Security
01.1997 - 01.2005
High School Diploma -
Columbia High School