Devynn Roberts
Summary
Strong analytical and organizational skills. Retail background, and excellent customer relations. Works with little or no supervision, skilled in organizing and prioritizing assignments. Excellent customer service skills.
Overview
5
5
years of professional experience
Work History
Insurance Agent
USAA
01.2026 - Current
- Assisted clients in selecting appropriate insurance coverage options.
- Evaluated policyholder needs to recommend suitable products and services.
- Conducted thorough policy reviews to ensure compliance with company standards.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Personal Care Assistant
Sherry Wilson
03.2024 - 08.2025
- Assists with personal hygiene tasks such as bathing, grooming, eating, and dressing.
- Provides companionship and emotional support
- Performs light housekeeping tasks and assists with running errands and transportation.
- Providing clients with specific care plans under the guidance of healthcare professional
Customer Solutions Associate
Portfolio Recovery Associates
09.2023 - 01.2024
- Worked with customers to create affordable plans
- Modified payment plans as requested by customers
- Updated customers account information
- Established payment schedules, grants, extension, etc
Phone Coordinator
Colorado Springs Pain Consultants
05.2022 - 12.2022
- Pulled patients medical files
- Uploaded patient's prescription drugs into the monitoring program and into their charts
- Scheduled patients for appointments and procedures
- Assisted patients by sending messages to provider regarding their concerns
Customer Service Assistance
California Casualty
02.2021 - 08.2021
- Assisted lien holder(s) and mortgagees with account changes
- Provided detailed account information to the lien holder(s)
- Updated account information by fax and or email
- Handled inbound calls to improve call flow
Education
Vista Ridge High School
Colorado Springs, COSkills
- High customer service standards
- Conflict resolution proficiency
- Strong problem-solving ability
- Troubleshooting skills
- 60 WPM
- Strong organizational skills
- Active listening skills
- Energetic work attitude
- Courteous demeanor
- Multitasking
- Self-sufficient
Timeline
Insurance Agent
USAA
01.2026 - Current
Personal Care Assistant
Sherry Wilson
03.2024 - 08.2025
Customer Solutions Associate
Portfolio Recovery Associates
09.2023 - 01.2024
Phone Coordinator
Colorado Springs Pain Consultants
05.2022 - 12.2022
Customer Service Assistance
California Casualty
02.2021 - 08.2021
Vista Ridge High School