Dewanda Smith
Lcmc Health
Westwego,LA
19
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Patient Access Representative
2 Years 6 Months- Resolved patient inquiries regarding billing and services, improving overall customer service experience.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Processed patient registrations efficiently, ensuring accurate data entry and compliance with protocols.
- Assisted patients in navigating insurance verification processes, enhancing overall access to care.
- Educated patients on financial responsibility and payment options, improving understanding of billing procedures.
Accounting Clerk
1 Year- Processed invoices and payments accurately using accounting software.
- Maintained organized financial records and filing systems for efficient retrieval.
- Collaborated with team members to streamline data entry processes for improved efficiency.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Assisted in preparing leasing documents and agreements for prospective tenants.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Prior Authorization Representative
1 Year- Facilitated prior authorization processes for medical services, ensuring compliance with guidelines.
- Reviewed and analyzed clinical documentation to determine authorization eligibility.
- Collaborated with healthcare providers to obtain necessary information for approvals.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
Housekeeping Supervisor
2 Years 11 Months- Supervised daily housekeeping operations to ensure cleanliness and safety standards.
- Trained and mentored staff on best practices for efficient cleaning processes.
- Conducted regular inspections to uphold quality control measures across facilities.
- Developed and implemented schedules for housekeeping staff to optimize workflow.
- Communicated repair needs to maintenance staff.
Meter Reader
5 Years 3 Months- Collected meter readings for residential and commercial properties, ensuring data accuracy and integrity.
- Inspected meters for leaks or malfunctions, promptly reporting issues to maintenance teams.
- Maintained accurate records of meter readings and service requests in compliance with departmental standards.
- Communicated with customers regarding billing inquiries and service disruptions, enhancing customer satisfaction.
- Utilized handheld devices for data entry, improving workflow efficiency and reducing processing time.
- Supported efficient route planning with thorough documentation of meter locations and access points.
Janitorial Supervisor
6 Years 3 Months- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
- Developed efficient work schedules for janitorial staff to maximize productivity and maintain high standards of cleanliness.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Education
Associate of Applied Science - Paralegal Studies
Skills
Customer service
HIPAA compliance
Patient registration
Vendor engagement
Lease agreements
Telephone and email etiquette
Basic medical terminology
Authorizations
Benefit coverage
Data entry
Knowledgeable in software
Staff management
Timeline
Patient Access Representative
Lcmc Health
12.2023 - CurrentRead More
Accounting Clerk
Later and Blum
11.2022 - 11.2023Read More
Prior Authorization Representative
Broad Path
10.2021 - 10.2022Read More
Housekeeping Supervisor
ASM Global
11.2018 - 10.2021Read More
Meter Reader
Sewerage & Water Board of New Orleans
08.2013 - 11.2018Read More
Janitorial Supervisor
Corvus
04.2007 - 07.2013Read More
ITT Technical Institute
Associate of Applied Science from Paralegal Studies
Read More