Dewanda Young
Johns Hopkins Hospital
Pensacola,FL
11
years of professional experience
Dynamic Patient Access Coordinator with a proven track record at Johns Hopkins Hospital, excelling in insurance verification and patient registration. Strong organizational skills and a commitment to customer service fostered efficient appointment scheduling and enhanced patient satisfaction. Recognized for effectively training staff and promoting a collaborative environment to improve departmental performance.
Work History
Patient Access Coordinator
4 Years 10 Months- Coordinated patient registration, scheduling, and appointment confirmations across clinical departments.
- Verified insurance coverage and eligibility to support accurate financial clearance.
- Entered demographic and referral data into Epic with strong attention to detail.
- Communicated with patients to explain access requirements, appointment steps, and documentation needs.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Promoted patient-centered care through facilitating open lines of communication between medical professionals, patients, and their families regarding treatment plans and progress updates.
- Answered incoming calls, scheduled appointments and filed medical records.
Care Coordinator
1 Year 2 Months- Coordinated patient schedules, appointments, and follow-up care across multidisciplinary teams.
- Communicated care plans to patients, families, and providers to support timely service delivery.
- Documented case updates, referrals, and service coordination in electronic health records.
- Monitored client needs and escalated concerns to appropriate clinical staff when necessary.
- Assisted with intake screening, eligibility verification, and care plan updates.
- Supported discharge planning and connected clients with community resources and home care services.
- Built strong relationships with clients to deliver emotional support and companionship.
Scheduling Coordinator
4 Years 7 Months- Coordinated resident and staff schedules to support smooth daily operations and timely care delivery.
- Managed appointment calendars, balancing priorities, conflicts, and last-minute changes with accuracy.
- Communicated scheduling updates to nursing, therapy, and administrative teams to maintain alignment.
- Verified availability and coverage needs before assigning shifts and appointments.
- Resolved scheduling conflicts promptly while minimizing disruption to patient care services.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
Education
Associate of Applied Science - Human Resources Development
Medical Assistant - Medical Assistant
High School Diploma
Skills
HIPAA compliance
Strong organization
Patient registration
Insurance verification
Healthcare
Customer service
Problem-solving
Appointment scheduling
Team leadership
Money handling
Registration and admissions
EMR
Timeline
Patient Access Coordinator
Johns Hopkins Hospital
12.2021 - CurrentRead More
Care Coordinator
Touching Angels Healthcare
10.2020 - 12.2021Read More
Scheduling Coordinator
Futurecare-Chesapeake
03.2016 - 10.2020Read More
University of Maryland Global Campus
Associate of Applied Science from Human Resources Development
Read More
Fortis Institute
Medical Assistant from Medical Assistant
Read More
Long Reach High School
High School Diploma
Read More