Dewayne Bowen
Shelbyville,KY
Summary
Dynamic and results-driven professional with a strong background in customer service and IT support, honed at Nike and Whitney M. Young Job Corps Center. Proven ability to enhance customer experiences and implement effective solutions, leveraging teamwork and problem-solving skills to achieve operational excellence. Skilled in software troubleshooting and hardware installation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Nike
Simpsonville, KY
10.2024 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and product features to provide accurate information.
- Processed transactions efficiently using point-of-sale systems, ensuring smooth checkout experiences.
- Collaborated with team members to achieve sales targets and promote a positive work environment.
- Organized merchandise displays to maximize visual appeal and drive customer engagement.
IT Intern
Whitney M. Young Job Corps Center
Simpsonville, KY
08.2024 - 10.2024
- Assisted in troubleshooting hardware and software issues for users across the center.
- Collaborated with IT team to maintain network infrastructure and ensure system reliability.
- Implemented basic cybersecurity measures, enhancing data protection protocols significantly.
- Supported training sessions for staff on new software applications and tools.
- Performed regular system updates and maintenance on computers and servers.
- Engaged in continuous learning of emerging technologies to enhance IT support services.
Production Associate
Hometown Pizza
Shelbyville, KY
06.2021 - 09.2021
- Maintained cleanliness and organization of production area to ensure safety compliance.
- Assisted in inventory management, tracking supplies and ingredients for production needs.
- Collaborated with team members to meet daily production goals efficiently.
- Participated in training new associates on operational procedures and equipment use.
Team Member
Bojangles'
Shelbyville, KY
10.2017 - 02.2018
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently while adhering to safety and sanitation guidelines.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Assisted in food preparation, contributing to timely service delivery during peak hours.
Education
Bachelor of Science - Cyber Systems Technology
Eastern Kentucky University
Richmond, Kentucky, KY12-2024
Certificate - African-American Studies
Eastern Kentucky University
Richmond, Kentucky, KY05-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Hardware installation
- Mobile application development
- Continuous learning mindset
- IT support experience
- Networks
- Software troubleshooting
- Microsoft office
- Hardware and software installation
Certification
- Google IT Support, Google
- Intro to Generative AI, Google
Timeline
Sales Associate
Nike
10.2024 - Current
IT Intern
Whitney M. Young Job Corps Center
08.2024 - 10.2024
Production Associate
Hometown Pizza
06.2021 - 09.2021
Team Member
Bojangles'
10.2017 - 02.2018
Bachelor of Science - Cyber Systems Technology
Eastern Kentucky University
Certificate - African-American Studies
Eastern Kentucky University