Dewayne Washington
Lansing,IL
Summary
Accomplished project coordinator skilled in managing complex software development initiatives. Experienced in utilizing agile methodologies to document requirements, facilitate communication, and ensure alignment with project goals. Committed to enhancing team performance and delivering impactful results through strategic planning and effective risk management.
Overview
28
28
years of professional experience
Work History
School Bus Driver
Kickert School Bus Lines
Lynnwood, IL
09.2023 - Current
- Operated school bus to provide safe, reliable transportation for students.
- Conducted detailed pre-trip and post-trip inspections to ensure vehicle safety.
- Adhered to designated routes and maintained punctual schedules to enhance student safety and reliability.
- Facilitated safe boarding and exiting of students to ensure their well-being during trips.
- Complied with traffic laws, safety regulations, and transportation policies rigorously.
- Enforced discipline and encouraged appropriate behavior among students on board.
- Supported special needs students during rides, enhancing their transport experience.
- Communicated any accidents, delays, or mechanical issues to safety compliance officer immediately.
Limousine Driver
Echo Limousine
Chicago, IL
02.2025 - 07.2025
- Safely driving clients to and from destinations such as airports, hotels, corporate events, weddings and private functions while planning the most effective route to ensure timely arrivals and departures.
- Delivered 'White-Glove' service by assisting with luggage, opening doors, and providing bottle service to enhance client experience.
- Conducted pre and post-trip inspections to ensure vehicle safety and operational readiness for passenger comfort throughout journeys.
- Maintained vehicle cleanliness and appearance to ensure a welcoming environment for clients.
Limousine Driver
Amira 1
Chicago, Illinois
08.2024 - 11.2024
- Executed comprehensive pre- and post-trip inspections to prioritize passenger safety.
- Ensured timely arrivals for clients through strategic route planning.
- Maintained vehicle cleanliness and conducted routine safety checks.
- Assisted passengers with luggage and provided bottle service to enhance travel experiences.
Sr. Project Coordinator
Florida Power and Light
Miami, FL
07.2022 - 03.2024
- Directed server upgrade lifecycle management utilizing ServiceNow for effective implementation across FPL footprint.
- Maintained project reporting accuracy through Jira, fostering transparency in operations.
- Collaborated with diverse business units for OS upgrades on platforms such as Windows, Red Hat, AWS, AIX, and Linux.
- Oversaw both server decommissioning and in-place upgrades with a focus on physical to virtual transitions.
- Managed lifecycle change requests and approvals, streamlining processes through standardized operating procedures.
- Formulated migration schedules that accounted for customer application outages and maintenance timings.
- Worked closely with offshore resources to resolve OS conflicts effectively while mitigating risks.
- Led cross-functional meetings involving change control board, stakeholders from business units, cloud support, and senior management.
Project Manager
Sureway Livery
Chicago, IL
03.2020 - 07.2022
- Enhanced customer transportation assistance by partnering with Chicago's Business Affairs and Consumer Protection Department.
- Developed payroll reservation records and mileage tracking systems with vendor collaboration.
- Handled ride information storage and location-based request processing through effective vendor management in cloud storage.
- Leveraged Twilio, Fusion, Java, SQL, and Python technologies for successful project development.
- Created comprehensive reports on passenger volume, including maintenance accounting and reconciliation.
Project Manager
Little Magnolia Day Care
Chicago, IL
02.2017 - 01.2020
- Authored user stories for agile team, enhancing project clarity and direction.
- Collaborated with internal and external teams to align project goals and improve communication.
- Coordinated project scheduling, risk mitigation, licensing requirements, and budgeting with business stakeholders.
- Participated actively in scrum ceremonies including standup, sprint planning, and backlog refinement.
- Developed test cases based on acceptance criteria from user stories and functional specifications.
- Conducted peer reviews with testers and product managers to ensure comprehensive test coverage.
- Assisted in selecting software technologies and trained staff on effective usage.
- Implemented budget tracking for unknown expenses, contributing to increased profit margins.
Business Analyst
Blue Cross Blue Shield
Chicago, IL
07.2014 - 08.2016
- Led project planning, risk assessments, and project management activities for Project Management Office, ensuring alignment with organizational objectives.
- Collaborated with testing and release management teams to guarantee data availability and synchronize timing of activities.
- Documented, tracked, and reported program-level assumptions, dependencies, issues, risks, and decisions for Government Programs Medicaid Program Integration Office, impacting mainframe and Java applications.
- Maintained an integrated plan that identified the critical path.
- Created a milestone tracker through collaboration with individual project teams and project managers.
- Assisted Project Managers with project management activities including delivery methodology, status reporting and project scheduling.
- Chicago, IL
Project Manager
JP Morgan Chase
Chicago, IL
05.2013 - 04.2014
- Managed the end-to-end release of software development projects in waterfall and agile methodologies.
- Documented and clarified customer requirements to ensure alignment with project goals.
- Documented use cases and process flow diagrams for development team.
- Conducted health checks for all projects, assessing status and disposition to inform stakeholders and guide project direction.
- Oversaw change management process, facilitating effective implementation of project adjustments.
- Assisted Program Managers with aligning demand to supply while identifying cross team constraints and dependencies to schedule projects within an Enterprise, Warranty, or Off-Cycle Level release.
- Acted as interim Release Level/Implementation Manager during major releases.
- Interacted with Business Managers to ensure all requirements have been agreed upon and documented that supported waterfall and agile methodologies.
- Collaborated with PPM teams to prepare and submit application build requests.
- Chicago, IL
Business Analyst
Exelon Corporation
Chicago, IL
08.2012 - 03.2013
- Created and managed project plans, risk assessments, and project tasks.
- Gathered and documented high-level business requirements to guide development.
- Created screen mock-ups of “to-be” functionality for development team.
- Managed tasks and deliverables for project resources.
- Reviewed and analyzed current systems functionality to identify gaps and inform improvements.
- Assisted PM in conducting risk assessments and risk mitigation.
- Documented and maintained list of requirements in backlog for a future phase.
- Facilitated project status report meetings with upper management to communicate project progress and challenges.
- Created presentations for Executive Steering Committees.
- Chicago, IL
Business Analyst
Addus Healthcare
Homewood, IL
07.2010 - 08.2012
- Gathered and documented business and technical requirements.
- Documented and authored business requirements for Billing and Customer Service applications.
- Developed and published comprehensive project deliverables, including budgets, reports, and presentations, to facilitate stakeholder communication.
- Led technical projects across multiple departments, ensuring alignment with business objectives despite low to moderate risk and complexity.
- Collaborated with PM and Tech Lead to develop project schedules and infrastructure.
- Oversaw project budgets, tracking resource hours and expenses to maintain financial accountability and ensure project viability.
- Managed the pre-implementation and post-implementation recommendations from internal and external audit teams to ensure project compliance.
- Homewood, IL
Sr. Business Analyst
Bank of America
Chicago, IL
08.2005 - 05.2010
- Collaborated with SMEs, project requestors, sponsors, and technology teams to align project goals in network computing sector.
- Documented requirements across multiple projects to maintain clear oversight.
- Executed gap analysis on current functionalities to inform development priorities.
- Coordinated timelines for ETIS projects by integrating input from all stakeholders to ensure alignment and accountability.
- Managed distribution of key ETIS deliverables like SOWs and conceptual diagrams.
- Tracked overall project progress against planned timelines utilizing Clarity.
- Provided project support to clients, improving service delivery and client satisfaction.
- Administered monthly financial reports and budget comparisons between forecasts and actual outcomes.
Business Analyst/Sr. Project Coordinator
Ionex Telecom
Dallas, TX
08.2003 - 06.2005
- Constructed MS Access database for financial tracking within $27 million budget for ISP control and publishing documentation.
- Utilized SEI/CMM development scale to implement work breakdown structure, improving project release plans.
- Captured business and system requirements along with high-level process flows in documentation.
- Delivered project risk communications to release planning board across all project phases.
- Assembled master rollout schedule with WBS for DSL deployment at multiple sites.
- Coordinated with provisioning systems engineering and network operations center on circuit design and testing processes.
- Outlined requirements for integrating with third-party vendors in product procurement through supply chain management practices.
Project Coordinator
Verizon
Dallas, TX
03.2000 - 06.2003
- Created Master Rollout Schedules and Work Breakdown Structures for implementing DSLs across multiple site locations to streamline project execution.
- Coordinated project tasks and managed resource budgets with MS Project to ensure timely project delivery.
- Developed MS Excel and MS Access databases for a billing system to interface with Lucent Technologies, facilitating procurement of products and managing resource allocation, task jeopardies, and time and budget constraints.
- Created process flows and screen mockups using Visio.
- Managed on-boarding process for new resources.
- Maintained team communication lists, team calendars, Outlook team distribution lists.
Business Analyst
Blockbuster Inc.
Dallas, TX
05.1998 - 02.2000
- Designed POS interface integrated with JD Edwards financials and warehouse replenishment processes.
- Developed comprehensive POS requirements for enterprise resource planning modules including price management.
- Collaborated with director of merchandising to define POS algorithms that met functional requirements.
- Developed detailed business functional and system requirements with clients using Visio 7.0 for flow charts.
- Worked alongside development team to create VBScripts and flowcharts for Intrebos application prototyping.
- Authored requirements for Delphi applications to ensure seamless integration with merchandising systems.
- Coordinated efforts with database administrators on table analysis, indexes, and technical design specifications.
- Documented quality assurance results using UML methodologies and Rational Rose Suite tools.
Education
CDL Class B - Endorsements, School Bus, Passenger, Air Brake (CLP)
01-2025
Livery Chauffeur License -
City of Chicago
01-2024
Certified Scrum Master -
International Scrum Institute
08-2019
A.S. - General Studies
City Colleges of Chicago
Chicago, IL01-2019
Skills
- Office applications expertise
- Project management software
- ServiceNow and SharePoint proficiency
- Diagram creation with Visio
- Ticketing system management with Remedy
- Modeling with Rational Rose
- Report generation using Crystal Reports
- Clarity PPM utilization
- ERP systems knowledge
- Agile project frameworks
- Waterfall project frameworks
- Safety regulations
Software Development Technologies
- MS Word
- Excel
- PowerPoint
- MS Project
- Service Now
- SharePoint
- VISIO
- Remedy
- Rational Rose
- Crystal Reporting
- Clarity PPM
- Enterprise Resource Planning
- Agile
- Waterfall Methodologies
Education And Licensure
- CDL Class B, 12/25, School Bus, Passenger, Air Brake (CLP)
- Livery Chauffeur License City of Chicago, 12/24
- A.S. in General Studies, City Colleges of Chicago, Chicago, IL, 05/19
- Certified Scrum Master, International Scrum Institute, 08/19
Timeline
Limousine Driver
Echo Limousine
02.2025 - 07.2025
Limousine Driver
Amira 1
08.2024 - 11.2024
School Bus Driver
Kickert School Bus Lines
09.2023 - Current
Sr. Project Coordinator
Florida Power and Light
07.2022 - 03.2024
Project Manager
Sureway Livery
03.2020 - 07.2022
Project Manager
Little Magnolia Day Care
02.2017 - 01.2020
Business Analyst
Blue Cross Blue Shield
07.2014 - 08.2016
Project Manager
JP Morgan Chase
05.2013 - 04.2014
Business Analyst
Exelon Corporation
08.2012 - 03.2013
Business Analyst
Addus Healthcare
07.2010 - 08.2012
Sr. Business Analyst
Bank of America
08.2005 - 05.2010
Business Analyst/Sr. Project Coordinator
Ionex Telecom
08.2003 - 06.2005
Project Coordinator
Verizon
03.2000 - 06.2003
Business Analyst
Blockbuster Inc.
05.1998 - 02.2000
CDL Class B - Endorsements, School Bus, Passenger, Air Brake (CLP)
Livery Chauffeur License -
City of Chicago
Certified Scrum Master -
International Scrum Institute
A.S. - General Studies
City Colleges of Chicago