Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Dexen Diao

New York

Summary

Accomplished Operational Manager aiming to leverage extensive experience in logistics, team leadership, and customer service to drive operational efficiency and excellence within a dynamic organization.

Overview

10
10
years of professional experience

Work History

Operation (Dispatch) & Sales Manager

Sen Mart International
10.2022 - Current
  • Developed a nationwide full container delivery inquiry system, ensuring accurate delivery rates by zip code across major cities including Houston, Chicago, Baltimore, Atlanta, Memphis, and Salt Lake City
  • Managed and streamlined transportation logistics by meticulously scheduling and coordinating the allocation of drivers and vehicles for efficient delivery, pickup, and transfer activities
  • Utilized routing software to optimize delivery routes and ensure timely deliveries while minimizing fuel consumption and transportation costs
  • Led a 7 people team including Full Container Load (FCL) and Less Than Truckload (LTL) specialists, and NY truck drivers
  • Delivered consultative sales strategies to clients, crafting and providing logistic solutions that precisely meet their unique business needs and objectives

Operations & Cryptocurrency Exchange Customer Service Branch Manager

Golden Source Capital INC. (Iluckysky.com)
06.2020 - 10.2022
  • Drove process optimization initiatives, significantly improving logistics efficiency and operational effectiveness
  • Directed a customer service team of 12, ensuring the resolution of complex customer inquiries with a consistent track record of accuracy and excellence
  • Designed and executed weekly training sessions to bolster team competence, resulting in enhanced service quality and customer satisfaction.

Principal Dancer

NYSY Performing Arts
04.2014 - 04.2020
  • Choreographed and performed in over 750 shows in modern and classical Chinese dance across 300 cities worldwide
  • Collaborated with artistic directors, choreographers, and dancers to refine routines and improve performance quality
  • Acted as an ambassador for the dance company at promotional events, galas, and fundraisers, effectively raising the company’s reputation and contributing to its financial goals
  • Provided mentorship to junior dancers, focusing on the refinement of performance techniques, and career growth

Education

Professional Dance

The Julliard School
New York, NY
06.2020

Skills

  • Transportation Management Software
  • Customer Service
  • Relationship Management
  • Problem-Solving and Decision-Making
  • Staff Management
  • Interpersonal and Communication skills
  • Resources: Trucker, Warehouse, Devanning to Amazon

Accomplishments

    Best Principal Dancer in Act and Techniques (2020)

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Timeline

Operation (Dispatch) & Sales Manager

Sen Mart International
10.2022 - Current

Operations & Cryptocurrency Exchange Customer Service Branch Manager

Golden Source Capital INC. (Iluckysky.com)
06.2020 - 10.2022

Principal Dancer

NYSY Performing Arts
04.2014 - 04.2020

Professional Dance

The Julliard School

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Dexen Diao