Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Dexter Caton

Renton

Summary

Outgoing, motivated, team leader who is eager to contribute to dynamic marketing strategies, business management, and team building. Over six years’ experience with people leadership, strategic operations execution, analyzing staffing and marketing trends, and facilitating client-staffing relations in support of business growth initiatives. Experienced with accurate data entry and database management. Utilizes organizational skills and attention to detail to maintain data integrity. Track record of ensuring data accessibility and supporting team efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Client Relations Manager

The Millennium Group
11.2022 - Current
  • Cultivated strong client relationships through proactive communication and personalized service strategies.
  • Led cross-functional teams to address client needs, enhancing satisfaction and retention rates.
  • Developed and implemented strategic account plans that aligned with client objectives and company goals.
  • Analyzed market trends to identify opportunities for growth within key accounts and optimize service offerings.
  • Mentored junior team members on best practices in client management and relationship building techniques.
  • Implemented process improvements that enhanced data entry efficiency and minimized errors.


Client Relations Manager

Forrest Solutions
01.2018 - 11.2022
  • Manage staff of thirty individuals: approximately $250,000 of revenue generation annually
  • Organized vendor to vendor engagement for the client
  • Data collection for strategic planning process
  • Conduct annual performance management evaluation for multiple departments
  • Provide recommendations on organizational design and execute change management
  • Responsible for hiring, training, motivating, and retaining staff in mailroom, engineering, receptionist, facilities, switchboard, document records, evening porters and other back-end office departments in job duties, business culture and client culture
  • Entered large volumes of data accurately into database systems, ensuring consistency and reliability.
  • Managed and updated records to maintain data integrity and compliance with organizational standards.

Client Relations Supervisor

Forrest Solutions
01.2017 - 12.2017
  • Supervise staff of ten individuals
  • Create, communicate, and implement departmental policies and procedures
  • Manage departmental change with staff
  • Establish and communicate action plans to ensure service levels achievement
  • Monitor and record daily statistical productivity data. Respond, negotiate, and resolve escalated employee, brand, or client issues.
  • CLIENT RELATIONS SUPERVISOR

Marketing Research and Front Desk

Colliers International
05.2015 - 12.2015
  • Operated new systems and programs to help organize calendars and letters for the company.
  • Assisted brokers with real estate pre-sale research, data condensation, which supported broker sales efforts. Managed conference room schedules.
  • MARKETING RESEARCH AND FRONT DESK

Education

Bachelor of Science - Marketing

Washington State University
12.2016

Skills

  • Microsoft Office – Outlook, Word, Excel
  • Open Text Invoice Coding
  • Human Resource Training in staffing, active listening, team building, giving, and accepting feedback, motivating for job success
  • Excellent written and verbal communicator
  • Strong Strategic Business Planning experience
  • Adept in communicating with all levels of an organization
  • Customer service-oriented philosophy
  • Deadline-driven performer
  • Cross-functional team leader
  • Comfortable and successful in fast-paced enviroments
  • Performance analysis
  • Relationship management
  • Training and mentoring
  • Data entry
  • Attention to detail

Accomplishments

  • Forrest Solutions National Site Manager of the Year 2020
  • Team Manager and Recruiter of RATS Soccer League in Seattle
  • Beta Theta Pi Alumni of Washington State University and Volunteer Chair

Certification

Maximizing the Customer Experience

Timeline

Senior Client Relations Manager

The Millennium Group
11.2022 - Current

Client Relations Manager

Forrest Solutions
01.2018 - 11.2022

Client Relations Supervisor

Forrest Solutions
01.2017 - 12.2017

Marketing Research and Front Desk

Colliers International
05.2015 - 12.2015

Bachelor of Science - Marketing

Washington State University

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Dexter Caton