Dexter Hancock
Atlanta,GA
Summary
Automotive Sales Professional experienced in customer engagement and vehicle sales. Achieved customer satisfaction through effective assessment of needs and presentation of vehicle features, resulting in informed purchasing decisions and repeat business. Focused on relationship building and inventory management to contribute to dealership sales goals.
Overview
1
1
Certification
9
9
years of post-secondary education
9
9
years of professional experience
Work History
Automotive Sales Professional
ALM – Jonesboro Road
01.2020 - 01.2025
- Guided customers in selecting new and pre-owned vehicles tailored to individual needs and budgets.
- Presented vehicle features, benefits, options, and technology to prospective buyers.
- Conducted test drives and provided knowledgeable answers to customer questions.
- Assisted customers through the complete dealership sales process and coordinated with other dealership departments.
- Cultivated relationships with prospective buyers through consistent follow-ups, generating additional sales opportunities.
- Negotiated terms and facilitated vehicle sales, ensuring alignment with customer expectations.
- Followed up with prospective buyers and sales leads to generate additional opportunities.
- Maintained knowledge of inventory and vehicle features to provide accurate product information.
- Focused on customer satisfaction, sales performance, and achieving dealership goals.
Automotive Sales Professional
Ivory Chevrolet – Jonesboro Road
01.2016 - 01.2019
- Greeted customers, identified vehicle needs, preferences, and budget to ensure personalized service.
- Demonstrated new and pre-owned vehicles and explained features, benefits, options, and technology.
- Conducted vehicle test drives while addressing customer questions to enhance the sales experience.
- Negotiated vehicle purchases and worked to close sales while maintaining a professional customer experience.
- Assisted customers throughout the dealership sales process, including coordinating with management and finance personnel.
- Built rapport and long-term relationships with customers to encourage repeat and referral business.
- Followed up with internet, phone, and walk-in leads to create and nurture sales opportunities.
- Maintained knowledge of current inventory, vehicle specifications, pricing, and available programs.
- Worked toward dealership sales goals and performance expectations.
Education
Associate Degree - Computer Technology
Atlanta Area Technical Institution
Atlanta, Ga 10.2017 - 10.2026
High School Diploma -
South Atlanta High School
Skills
- Automotive Sales
- Vehicle Product Knowledge
- Sales Presentations
- Customer Needs Assessment
- Negotiation & Closing
- Sales Goal Achievement
- Lead Generation & Follow-Up
- Customer Relationship Management
- Sales inventory awareness
- Sales contract negotiation
- Financial sales facilitation
- Customer Service
- Upselling & Cross-Selling
- Digital sales tools
- Customer engagement expertise
- Teamwork & Dependability
Certification
Forklift Certified, Cherry Picker Certified
Timeline
Automotive Sales Professional
ALM – Jonesboro Road
01.2020 - 01.2025
Associate Degree - Computer Technology
Atlanta Area Technical Institution
10.2017 - 10.2026
Automotive Sales Professional
Ivory Chevrolet – Jonesboro Road
01.2016 - 01.2019
High School Diploma -
South Atlanta High School