Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences encounters.
Overview
12
12
years of professional experience
Work History
Server
East Side Grill
03.2019 - Current
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Checked guests' identification before serving alcoholic beverages.
Shop Hand, Tattoo Apprentice/Intern
Bodyart Professionals
05.2012 - Current
Built rapport with clients through effective communication, contributing to increased repeat business and referrals.
Collaborated with fellow artists to brainstorm creative design ideas, resulting in unique custom tattoos for clients.
Shadowed experienced artists during consultations and tattoo sessions to gain insight into best practices for handling different situations that may arise in the profession.
Grew client base by marketing services.
Provided exceptional customer service while discussing design ideas with clients, making them feel comfortable and confident about their decision throughout the entire process.
Server/ Bartender
Hills Hideaway
01.2023 - 11.2023
Used slow periods to restock supplies, ice, trays, and delivery bags.
Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bar Manager
Hilton Garden Inn Hotel
07.2015 - 12.2018
Developed unique events and special promotions to drive sales.
Increased revenue with creative marketing initiatives and promotional events.
Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Sales Manager
Kum & Go
05.2013 - 10.2015
Resolved customer issues quickly to close deals and boost client satisfaction.
Directed sales support staff in administrative tasks to help sales reps close deals.
Compiled and analyzed data to determine approaches to improve sales and performance.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.