Dexter Kemp
Denver,CO
Summary
Proven Server with a track record of enhancing customer satisfaction at Zanes Italian Bistro through expert order management and exceptional guest engagement. Skilled in safe food handling and cultivating warm relationships, consistently improving service. Demonstrates strong beverage preparation abilities and adept at resolving complaints, ensuring a positive dining experience. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
12
12
years of professional experience
Work History
Server
Zanes Italian Bistro
02.2017 - 02.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Processed orders and sent to kitchen employees for preparation.
Server
The Egg & I Restaurants
01.2012 - 01.2017
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
George Washington High School
Denver, COSkills
- Food Delivery
- Table Bussing
- Safe Food Handling
- Beverage Preparation
- Order Management
- Daily specials memorization
- Supply Restocking
- Order delivery practices
- Guest Engagement
- Table Setting
- Menu Memorization
- Sales Techniques
- Order Accuracy
- Service prioritization
- Performance Improvement
Hobbies
I enjoy gaming, skydiving, and the general outdoors.
Timeline
Server
Zanes Italian Bistro
02.2017 - 02.2024
Server
The Egg & I Restaurants
01.2012 - 01.2017
High School Diploma -
George Washington High School
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