Dexter Lambert
Cincinnati
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Account Manager
Haney Inc.
11.2022 - Current
- Managing approximately 30 accounts, increasing revenue, while providing exceptional customer service
- Consulting with brands to find new solutions for their packaging needs
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Customer Service Representative
Haney, Inc.
07.2021 - 11.2022
- Providing customers with the total solution for their needs
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled customer inquiries and suggestions courteously and professionally.
Security Manager
Belterra Park
10.2019 - 07.2021
- Oversaw all security operations for racing security
- Assisted senior management with company wide decisions
- Worked with Risk and Safety to create policies, and train all team members accordingly
- Investigated incidents and wrote reports.
Security Supervisor
Belterra Park
03.2018 - 10.2019
- Recorded incident reports with detailed accounts of occurrences.
- Assisted other departments, and areas in the casino when needed
- Maintained professionalism with all guests and continued guest relations
- Oversaw team of security officers and managed scheduling and performance evaluations.
Valet Supervisor
Belterra Park
02.2016 - 03.2018
- Managed a full team of approximately 15 team members Creating weekly working schedules
- Answered guest's questions about property amenities and services.
Lead Valet Attendant
Belterra Park
06.2015 - 02.2016
- Continuing normal valet duties while assuring all attendants are performing above standards
Valet Attendant
Belterra Park
04.2014 - 06.2015
- Greeting all guests, and making sure all of their needs are met to the fullest
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
Education
Bachelor of Science - Criminal Justice
University of Cincinnati
12.2016
Skills
- Microsoft Office
- PADI Certified Rescue Scuba Diver
- Presentations and Demonstrations
- Understanding Customer Needs
Timeline
Account Manager
Haney Inc.
11.2022 - Current
Customer Service Representative
Haney, Inc.
07.2021 - 11.2022
Security Manager
Belterra Park
10.2019 - 07.2021
Security Supervisor
Belterra Park
03.2018 - 10.2019
Valet Supervisor
Belterra Park
02.2016 - 03.2018
Lead Valet Attendant
Belterra Park
06.2015 - 02.2016
Valet Attendant
Belterra Park
04.2014 - 06.2015
Bachelor of Science - Criminal Justice
University of Cincinnati
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