Carlos Ochoa
Thornton,CO
Summary
Results-driven Security Account Manager with over 6 years of experience in overseeing security operations, client management, and risk mitigation. Known for a strategic approach to security planning and a strong record of improving safety protocols, compliance, and operational efficiency across diverse environments. Proven leader with expertise in coordinating high-performing security teams, budget management, and multi-site oversight. Seeking to leverage my deep knowledge of security strategies and client relationship management in a Security Manager role to enhance safety, reduce risks, and drive organizational security objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
Invicta Solutions
03.2022 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Conducting regular assessments of security protocols, identifying vulnerability
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Serving as the primary point of contact for clients, understanding their security needs, and implementing tailored solutions to address them
Armed Security Officer
ADVANCED PROFESSIONAL SECURITY
09.2021 - 03.2022
- Observant Armed Security Officer adept at ensuring an optimal level of security through sound observation
- Committed to public safety by providing an effective security presence
- Specialize in quickly assessing situations and reacting to potential security risks or threats
Field Service Technician II
Completion Equipment Rental
11.2020 - 06.2021
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
Service Supervisor
Cudd Energy Service
01.2018 - 03.2020
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Correctional Officer II
Arizona Department of Corrections
05.2015 - 10.2017
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Education
Associate's degree - Criminal Justice
Brookline College
Phoenix, AZ04.2014
High school diploma - GED
Premier
Phoenix, AZ05.2012
Skills
- Supervising Experience
- Employee Evaluation
- Mentoring
- Management
- Leadership
- Interviewing
- Research
- Team Management
- Recruiting
- Payroll
- Security
- Microsoft Office
- Conflict Management
- Law Enforcement
- Employee Orientation
- Human Resources
- Budgeting
- Office Management
- Event Planning
- CCTV
- Customer service
- Microsoft Excel
- Microsoft Word
- Surveillance
Certification
- AED, 01/17, 02/22
- First Aid and CPR, 01/15, 02/22
- Bloodborne Pathogens Training, 02/17, 01/21
- Security Guard License, 04/22, 05/23
- Driver's License
- Guard Card
- Armed Security License
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Invicta Solutions
03.2022 - Current
Armed Security Officer
ADVANCED PROFESSIONAL SECURITY
09.2021 - 03.2022
Field Service Technician II
Completion Equipment Rental
11.2020 - 06.2021
Service Supervisor
Cudd Energy Service
01.2018 - 03.2020
Correctional Officer II
Arizona Department of Corrections
05.2015 - 10.2017
High school diploma - GED
Premier
- AED, 01/17, 02/22
- First Aid and CPR, 01/15, 02/22
- Bloodborne Pathogens Training, 02/17, 01/21
- Security Guard License, 04/22, 05/23
- Driver's License
- Guard Card
- Armed Security License
Associate's degree - Criminal Justice
Brookline College
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