Dexter Mathis
Oakland,CA
Summary
Accomplished Operations Manager with a proven track record at TopGolf for enhancing operational efficiency and customer satisfaction. Expert in team leadership and problem-solving, achieving significant improvements in performance management and employee relations. Skilled in MS Office and KPI tracking, consistently exceeding targets through strategic planning and effective staff development.
Overview
13
13
years of professional experience
Work History
Operations Manager
TopGolf
Burlingame, CA
08.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Conducted thorough analysis and presented key performance indicators to senior leadership.
Sr. General Manager
Bowlero DBA AMF Kissimmee Lanes
San Jose, CA
04.2023 - 08.2024
- Guided diverse teams to success by clearly communicating targets, setting measurable outcomes, and delivering ongoing support.
- Established a culture of continuous improvement by promoting employee engagement initiatives and cultivating open lines of communication across all levels of the organization.
- Developed and executed successful business strategies, driving growth in revenue and market share.
- Drove revenue growth with targeted marketing campaigns designed to increase brand awareness among potential customers.
District Manager
Salata Salad Bar
Atlanta, GA
05.2019 - 04.2023
- Oversaw numerous locations, maintaining exceptional service levels.
- Conducted regular audits of operational practices to ensure adherence to company policies and procedures.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
Area Manager
Zaxbys
Atlanta, GA
08.2011 - 05.2019
- Supervised group efforts to consistently achieve and exceed targets while maintaining positive team morale.
- Optimized performance by managing daily activities, leading to timely task and project completion.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
Education
Bachelor - Business Administration
Atlanta Metropolitan State College
Atlanta, GASkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Inventory management
- Management
- Operations oversight
- Project management
- Staff development
- MS office
- Goal setting
Timeline
Operations Manager
TopGolf
08.2024 - Current
Sr. General Manager
Bowlero DBA AMF Kissimmee Lanes
04.2023 - 08.2024
District Manager
Salata Salad Bar
05.2019 - 04.2023
Area Manager
Zaxbys
08.2011 - 05.2019
Bachelor - Business Administration
Atlanta Metropolitan State College