Advanced Microsoft Operations
DEXTER Sallet
Chesterfield,VA
Summary
Customer-oriented General Manager with twenty years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
20
20
years of professional experience
Work History
General Manager
GXO Logistics
10.2022 - Current
- Implemented and developed operational standards, policies and procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Support growth pipeline through identification, capture strategy development and implementation, proposal guidance and bid proposal. Grew our site from 212 associates to 280 with a 92% retention rate.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives. Totaling approx. 8 million dollars in 2024.
- Set aggressive targets for employees to drive company success and strengthen motivation. All KPI's are over 95%
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports. Saved over 3 million dollars in 2024.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Capstone Logistics
01.2022 - Current
- Meet regular with warehouse leads to analyze productivity and develop actionable plans for loss prevention.
- Schedule and oversee warehouse(s) team and manage the flow and quality of work to maximize efficiency and minimize overtime
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Outbound area under my leadership reduced incidents by 42%
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Operation Manager
Standard Motor Products
01.2021 - 01.2022
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Oversaw warehouse 360 staff and maintained efficiency in fast-paced environment.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Strengthened inventory processes to balance supply needs with budget and space limitations. Cycle count went from
Operations Manager
Amazon
01.2016 - 01.2021
- Communicate policies and act as the primary information source for the team while maintaining compliance, consistency, and taking corrective action when needed
- Reduced operational risks while organizing data to forecast performance trends.
- Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Operations Manager
CSX TRANSPORTATION
01.2005 - 01.2016
- Made essential planning and strategy decisions that included developing and reviewing existing policies and procedures
- Managed budgets, planning and auditing that relate to personnel management
- Investigated and reported on accidents, injuries and near-miss incidents.
- Kept records of contents and destination of each train car and made arrangements to add or remove cars at proper points on routes.
- Cut, switched and supervised loading and unloading of railcars.
Education
Master of Business Administration - Additional 36 Hours in Educational Leadership
UNIVERSITY OF PHOENIX
Phoenix, AZ01.2017
Bachelor of Elementary Education - Minor in Learning Disabilities
FLORIDA A & M UNIVERSITY
Tallahassee, FL01.2000
Skills
- Operations management
- Profit and loss accountability
- Leadership and team building
- Policy/program development
- Customer relationship management
- Time and resource optimization
- Budget administration
- Team leadership
Software
Timeline
General Manager
GXO Logistics
10.2022 - Current
General Manager
Capstone Logistics
01.2022 - Current
Operation Manager
Standard Motor Products
01.2021 - 01.2022
Operations Manager
Amazon
01.2016 - 01.2021
Operations Manager
CSX TRANSPORTATION
01.2005 - 01.2016
Master of Business Administration - Additional 36 Hours in Educational Leadership
UNIVERSITY OF PHOENIX
Bachelor of Elementary Education - Minor in Learning Disabilities
FLORIDA A & M UNIVERSITY
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