Dexter Townsend, II
Charlotte,NC
Summary
Innovative, driven, and resourceful college student with excellent people skills and a demonstrated commitment to delivering exceptional results in all endeavors. Proven success in managing multiple job functions, academic projects, and community events, highlighting strong organizational abilities. Well-rounded and professional team player dedicated to advancing academic pursuits at the collegiate level.
Overview
4
4
years of professional experience
Work History
Warehouse Lead
Yandle-Witherspoon Supply
09.2023 - Current
- Train employees on equipment operation and safety protocols.
- Manage a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Manage day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Follow verbal and written instructions to properly move and ship products.
- Load, unload, and sort cargo as part of accurate and efficient weekly shipments.
Front of House Team Member
Chic-Fil-A
11.2021 - 10.2023
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Supported overall team goals by assisting other staff members during peak hours as needed.
Summer Camp Counselor
Keith Family YMCA
06.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
Tournament Score & Time Keeper
Carolina Courts-Concord
05.2021 - 05.2021
- Maintained accurate score and time keeper logs
- Answered tournament players questions and reported issues to officials
- Kept the basketball floor clean
- Recognized for my reliability and zero absence work record
Education
Bachelor of Criminal Justice - Criminal Justice
North Carolina A&T State University
Greensboro, NC05-2027
Skills
- Communication Skills
- Computer Skills
- Ability to Work in a Team
- Conflict resolution
- Mentoring and training
- Leadership
- Ability to Multitask
- Fast Learner
- Friendly and Outgoing Attitude
- Excellent Customer Service Skills
- Supervisory experience
- Time management
Extra-Curricular Activities
Volunteer at Hands on Charlotte, Charlotte, NC, 08/01/17, 05/31/21, Performed various tasks at Crisis Assistance Ministry., Separated and organized various donated items in the Free Store Production., Served as a support for the entire office staff. National Honors Society at Northside Christian Academy, Charlotte, NC, 01/01/21, Present, Washed Feet and gave out new shoes for Children at Hidden Valley Elementary School., Collected school supplies for various Community Services., Organized food drive & fundraisers for Northside Christian Academy.
Hobbies and Interests
- Playing Basketball
- Volunteering
- Socializing with friends
- Traveling
Timeline
Warehouse Lead
Yandle-Witherspoon Supply
09.2023 - Current
Summer Camp Counselor
Keith Family YMCA
06.2022 - 08.2022
Front of House Team Member
Chic-Fil-A
11.2021 - 10.2023
Tournament Score & Time Keeper
Carolina Courts-Concord
05.2021 - 05.2021
Bachelor of Criminal Justice - Criminal Justice
North Carolina A&T State University
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