Dexy Alcala
Arlington,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
9
9
years of professional experience
Work History
Area Manager
Mansaterra Management
Dallas/Ft.Worth
03.2024 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, .
- Analyzed market trends to inform decision-making processes regarding product offerings and pricing strategies.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Property Manager
Brazos Residential Management
Arlington, TX
10.2023 - 02.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Property Manager
Valiant Residential
Arlington Tx
07.2023 - 09.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Performed continuous reviews of quality management system.
- Oversaw all aspects of the month-end close process, ensuring timely completion of accurate financial statements for executive review.
- Managed payroll data entry and processing for Number employees to comply with predetermined company guidelines.
- Maintained strong relationships with external auditors, facilitating smooth annual audit processes and addressing any concerns promptly.
- Reduced operating costs through meticulous budget management and cost analysis.
- Improved financial reporting accuracy by streamlining processes and implementing efficient financial controls.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Monitored inventory levels closely, coordinating with procurement department to prevent product shortages during peak demand periods.
Property Manager
US Property Consultants
Arlington/Carrolton/Ft.Worth/Dallas
12.2020 - 06.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for Number locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Directed workforce planning, customer retention, and customer service management for multiple locations.
- Dedicated to expanding client bases by building lasting relationships.
- Oversaw budget planning, strategy development, community outreach for organization.
Leasing/Asst.Manager/Property Manager
Macdonald Realty
Arlington, TX
02.2015 - 05.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Skills
- Staff Management
- Operations Management
- Relationship building and management
- Team Development
- Performance Management
- Goals and performance
- Staff Training and Development
- Cross-Functional Collaboration
- Staff Training
- Controlling costs
- Process Improvement
- Customer Relationship Management
- Quality Assurance
- Database Management
- Staff Scheduling
- Business Development
- Employee Scheduling
- Facility Inspections
- Sales expertise
- Supply Chain Management
- Brainstorming ideas
- Vendor Management
- Customer Service
- Training and coaching
- Attention to Detail
- Team Leadership
- Leadership skills
- Negotiation
- Policy Enforcement
- Decision-Making
- Sales Forecasts
- Action Plans
- Report Preparation
- Multi-unit management
- Business Planning
- Complex Problem-Solving
- Goal-oriented mindset
- Telephone and email etiquette
- Real estate knowledge
- Move-in coordination
Additional Information
Experienced in multiple softwares
- Appfolio
- Resman
- Yardi
- CRM
- Onesite
Languages
Spanish
Native or Bilingual
Timeline
Area Manager
Mansaterra Management
03.2024 - Current
Property Manager
Brazos Residential Management
10.2023 - 02.2024
Property Manager
Valiant Residential
07.2023 - 09.2023
Property Manager
US Property Consultants
12.2020 - 06.2023
Leasing/Asst.Manager/Property Manager
Macdonald Realty
02.2015 - 05.2020