Deyanna Grooms
Fort Lauderdale
Summary
Results-oriented professional with 5+ years in customer service, financial solutions, and administrative operations. Expertise in reducing financial burdens and enhancing customer satisfaction while maintaining accurate records. Skilled in multitasking, achieving performance goals, and managing sensitive information with discretion. Aiming to apply experience in a high-growth, client-focused role.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Agent
Consolidated Credit
Sunrise
06.2025 - 02.2026
- Guided clients through debt reduction programs by negotiating lower interest rates with creditors
- Structured customized repayment plans (2–4 years), improving client financial stability
- Managed high-volume inbound/outbound calls while meeting performance metrics
- Maintained accurate and compliant records of all customer interactions
Passenger Service Agent
Swissport International
Orlando
01.2024 - 10.2024
- Assisted passengers with check-in, boarding, ticketing, and documentation verification
- Handled rebookings, cancellations, and seat assignments efficiently
- Delivered exceptional customer service in a high-pressure airport environment
- Resolved customer concerns while maintaining airline policies and procedures
Packager Handler ( Part Time)
UPS
Orlando
11.2023 - 12.2023
- Sorted and organized high volumes of packages based on delivery routes
- Loaded shipments efficiently while maintaining safety and accuracy standards
- Met strict productivity deadlines in a fast-paced environment
Community Relations Assistant
Plantation Police Department
Plantation
11.2021 - 02.2023
- Coordinated community outreach programs and events
- Communicated updates to residents via email and phone
- Provided fingerprinting services and processed trespass documentation
- Conducted audits, scheduled meetings, and maintained records
- Managed cash handling and daily reporting using Excel
Sales Associate/ Inventory Specialist
Michael Kors
Sunrise
09.2019 - 10.2021
- Provided exceptional customer service that increased customer satisfaction and loyalty
- Oversaw inventory management, organized stock, and enhanced merchandising displays for optimal sales
- Executed cash transactions efficiently
- Supported team objectives in a luxury retail setting by fostering a collaborative environment
Education
Everglades High School
Miramar, FLSkills
- Customer Relations Financial Assistance & Debt Solutions Data Entry & DocumentationMicrosoft Office (Excel, Word, Outlook) Communication & Problem-SolvingSales & Negotiation Multitasking Time Management Attention to Detail
- Debt negotiation
- Financial planning
- Call management
Certification
- Licensed Real Estate Sales Associate – Florida
Timeline
Agent
Consolidated Credit
06.2025 - 02.2026
Passenger Service Agent
Swissport International
01.2024 - 10.2024
Packager Handler ( Part Time)
UPS
11.2023 - 12.2023
Community Relations Assistant
Plantation Police Department
11.2021 - 02.2023
Sales Associate/ Inventory Specialist
Michael Kors
09.2019 - 10.2021
Everglades High School