Cristell Villanueva

Trained new employees and delegated daily tasks and responsibilities.

• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Enforced company policies and regulations with employees.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

• Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
• Minimized errors through careful attention to detail during the document preparation process prior to scanning.
• Continuously monitored the effectiveness of implemented pricing strategies, making necessary adjustments to maintain competitiveness within the marketplace.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.

• Led employee relations through effective communication, coaching, training, and development.
• Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
• Managed store inventory and stock levels to maintain availability of products.
• Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
• Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Oversaw supply restocking, area cleaning, and product organization.
• Made personal recommendations for customers by sharing product knowledge and demonstrating product.
• Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.