Regional Manager at Riverside County DPSS with extensive experience in policy evaluation and team leadership. Specializes in strategic planning and compliance, enhancing stakeholder engagement and staff development. Proven ability in operational management, ensuring compliance with federal regulations and achieving successful outcomes in social service settings.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Regional Manager
Riverside County DPSS
Moreno Valley, California
06.2022 - Current
Coordinated social service activities within assigned district through subordinate supervisors.
Evaluated policies and casework practices for alignment with departmental goals.
Provided guidance on complex case issues to subordinate staff.
Assisted in budget preparation and monitored expenditures for compliance.
Ensured adherence to regulatory laws across programs through continuous knowledge maintenance.
Directed research efforts and established evaluative controls for accurate case results.
Fostered employee development through performance reviews and constructive feedback.
Represented department at committees, conferences, and community events.
Social Service Supervisor II
Riverside County DPSS CPS
Moreno Valley, California
01.2019 - 06.2022
Led team of investigators in child abuse and neglect cases, ensuring thorough investigations.
Planned, assigned, and directed work of Social Services Practitioners on complex casework.
Acted as In-Charge RM, managing on-call schedules during vacations and leave requests.
Contributed to development of in-service training for SBCB Program, enhancing staff skills.
Reviewed decisions on challenging casework matters under direct supervision for quality assurance.
Evaluated policies and procedures for effectiveness, implementing improvements as necessary.
Represented Department at conferences, addressing concerns from stakeholder groups.
Conducted field visits and attended off-site meetings and training sessions regularly.
Social Services Practitioner
Riverside County DPSS CSD
Riverside, California
09.2002 - 01.2019
Conducted thorough investigations of child abuse and neglect allegations in collaboration with local law enforcement.
Assessed safety and risk factors for vulnerable children within complex case environments.
Managed a caseload of challenging cases, requiring advanced technical skills in social services.
Prepared detailed reports and correspondence regarding ongoing case status and investigative outcomes.
Interpreted and applied relevant regulations from the Department of Public Social Services to ensure compliance.
Secured critical information from individuals to inform proper case actions and maintain effective case management.
Maintained accurate electronic records for comprehensive client case management in a centralized database.
Facilities Manager
Benson House Inc.
Chino, California
01.2000 - 01.2002
Supported adult consumers with developmental disabilities in mental health crisis settings.
Supervised team of Direct Support Professionals to ensure quality care and safety.
Administered medications accurately while maintaining compliance with regulations.
Documented daily progress through comprehensive charting of consumer behavior.
Implemented Individual Program Plans (IPP) and behavioral plans effectively.
Managed crisis communication and intervention during behavioral outbursts.
Coordinated staff schedules and conducted orientation for new hires.
Addressed staffing issues promptly to maintain adequate coverage.
Day Treatment Supervisor
Oak Grove Institute
Murrieta, California
01.1996 - 01.2000
Established a safe therapeutic environment for adolescents with severe behavioral issues.
Conducted diverse group sessions, including anger management, chemical dependency, and social skills.
Collaborated with treatment teams to monitor adolescent progress and interventions.
Administered crisis interventions using effective communication and P.A.R.T. techniques.
Coached varsity basketball team, promoting teamwork and discipline among students.
Cottage Supervisor
Helicon Youth Group
Riverside, California
01.1995 - 01.1996
Supervised a team of seven Child Care Workers to foster a safe therapeutic environment.
Monitored medication distribution to ensure residents adhered to prescribed regimens.
Assisted therapists in conducting group sessions and documented all activities daily.
Participated in weekly meetings to identify and address potential campus issues.
Oversaw residents during recreational and dining activities to promote engagement.
Car Audio Manager Trainee
The Good Guys
Westwood, California
01.1993 - 01.1994
Managed sales team of four in audio department, driving performance and engagement on selected days.
Functioned as liaison between management and sales representatives to enhance communication.
Oversaw sales meetings and resolved customer service issues to maintain high satisfaction levels.
Assisted with register operations, ensuring accurate closing procedures and timely deposits.
Aviation Electrician’s Mate
US Navy
Jacksonville, Florida
01.1988 - 04.1993
Ensured operational readiness of electrical systems and troubleshot inconsistencies.
Maintained electrical systems on FA/18 aircraft, including wiring and flight computer repairs.
Collaborated with team members to address maintenance challenges efficiently.
Adapted to various departmental roles, including power plants, hydraulics, and ordnance.
Fostered teamwork by engaging with diverse individuals across multiple departments.
Education
BA - Psychology
National University
San Diego, CA
01.2002
Skills
Policy evaluation and compliance
Team leadership and development
Stakeholder engagement and collaboration
Conflict resolution strategies
Effective communication skills
Strategic planning and execution
Customer and vendor relations management
Database management systems
Personnel management practices
Federal regulations knowledge
Staff training and development programs
Safety protocols implementation
Operational management techniques
Interpersonal communication skills
Training
CPR
First Aid
Lean Six Sigma White Belt
CFIT Certified
Affiliations
Active in the community with youth sports and assisting with my daughter's softball teams.
Accomplishments
Identified as the Law Enforcement liaison for the Children's Services Division.
Stakeholder in the seven southern counties for Hotline managers.