Deyonshay Warren-billings
Muskegon,MI
Summary
Enthusiastic Head Basketball Coach with top strengths in coaching players, managing program operations and developing winning strategies. Disciplined leader and knowledgeable player. Eager to develop existing teams and grow winning programs. Results-driven front desk associate with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
8
8
years of professional experience
Work History
Sales Associate
Comcast
Muskegon, MI
07.2023 - Current
- Attended weekly team meetings to review performance goals and objectives.
- Organized stockroom shelves according to size, color or style.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
Program Coordinator
Boys and Girls Club
Muskegon, MI
08.2020 - 04.2023
- Scheduled and developed program activities in accordance with program needs.
- Prepared periodic reports, financial statements and records on program activities, progress and status for management.
- Evaluated program effectiveness to develop improved methods.
- Conducted research and planning necessary to assist with program evaluation, assessment, and annual reports.
- Developed and implemented new program features to address needs.
- Logged program activities and maintained official station records for internal use and government review.
- Created and implemented new programming ideas to keep station relevant and growing.
- Acquired music, video and other materials for use in planned programs.
- Checked programs and schedules for accuracy and issued releases to local media outlets.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Shared school or college experiences and gave advice on campus life, classes and professors and teachers.
- Supervised student performance and academic progress throughout semester.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
Front Desk Associate
Muskegon Community College
Muskegon, MI
08.2019 - 03.2020
- Managed front desk, greeting students and visitors.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Answered telephone calls, greeted visitors and provided information and directions.
- Trained newly hired employees on front desk procedures and business operations.
Head Basketball Coach
Reeths-Puffer Middle School
Muskegon, MI
10.2019 - 12.2019
- Developed player abilities with well-structured and rigorous practice program.
- Instilled discipline and principles of good sportsmanship in all players.
- Motivated and encouraged student athletes to make best effort during practices and games.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
- Applied evaluation techniques and personal knowledge to assess abilities to assign players to correct positions on team.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Built strong media and community relationships through positive interaction and communication in support of sports program.
- Supervised academic progress of student-athletes and arranged tutoring for individuals with falling grades.
- Guided team through rough situations, including player injuries and crushing defeats.
- Assisted with fundraising events to raise funds for team travel and other expenses.
Cart Pusher
Walmart
Muskegon, MI
06.2019 - 08.2019
- Organized carts in bay after returning from parking lot.
- Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.
- Retrieved carts from docking areas in retail parking lots.
- Gathered and corralled shopping carts, ferried carts back to store and helped guests carry out and load larger items or large grocery orders.
- Collected shopping carts and baskets from inside and outside store.
Assistant Basketball Coach
Reeths-Puffer Middle School
Muskegon, MI
09.2018 - 12.2018
- Collaborated with [Job title] to plan and coordinate practice sessions.
- Modeled positive physical, intellectual and positive social behaviors for student-athletes to abide by.
- Maximized physical talent of team through quality teaching and coaching.
- Motivated and encouraged student athletes to make best effort during practices and games.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors.
- Prepared athletes for games with well-coordinated schedule of practices and individual training.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
Cleaning Crew Member
Pioneer Resources
Muskegon, MI
06.2018 - 08.2018
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Restocked supplies, replacing toiletries, liners and soaps.
- Replenished supply of hand soap, paper towels and other consumables.
- Performed daily dusting, leather and wood surface polishing and wall washing.
Park Crew Member-Volunteer
YMCA
Muskegon, MI
06.2017 - 08.2018
- Kept equipment in good working order and facilities clean, neat and organized.
- Talked with parents and kids in a kind friendly manner.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Distributed kids breakfast and lunch
- Play various activates with kids
Education
Associate of Arts -
Muskegon Community College
Muskegon, MI03.2024
High School Diploma -
Reeths-Puffer High School
Muskegon, MI06.2018
Skills
- Communication
- Leadership
- Teambuilding
- Maintenance & Repair
- Physically fit
- Player evaluations
- Training exercises
- Behavior standards
- Character building
- Listening skills
- Punctual
- Kind
- Verbal and Written Communication
- Heavy Lifting
- Responsible and Punctual
- Product sales
- Problem-solving
- Sales strategies
- Goal tracking
- Feedback implementation
- Sales training
- Customer service
- Team Collaboration
- Customer Service
- Strong Work Ethic
- Decision Making
- Work Organization and Prioritization
- Problem Solving
References
Jimmy Booth/Muskegon Community College/ Phone: 616-835-3961
Jordan Riley/Reeths-Puffer Coach/ Phone: 231-220-4455
Matt Pallet/ Reeths-Puffer Coach/ Phone: 231-578-8025
Pioneer Resources/ Phone: 231-773-4721
Timeline
Sales Associate
Comcast
07.2023 - Current
Program Coordinator
Boys and Girls Club
08.2020 - 04.2023
Head Basketball Coach
Reeths-Puffer Middle School
10.2019 - 12.2019
Front Desk Associate
Muskegon Community College
08.2019 - 03.2020
Cart Pusher
Walmart
06.2019 - 08.2019
Assistant Basketball Coach
Reeths-Puffer Middle School
09.2018 - 12.2018
Cleaning Crew Member
Pioneer Resources
06.2018 - 08.2018
Park Crew Member-Volunteer
YMCA
06.2017 - 08.2018
Associate of Arts -
Muskegon Community College
High School Diploma -
Reeths-Puffer High School