Deyrdra Boatwright
Whitehall,PA
Summary
Dynamic Clinical Assistant with a proven track record at Kidney Care Specialists, excelling in patient care coordination and electronic health records management. Adept at educating patients on kidney health while delivering exceptional customer service. Recognized for effective communication and critical thinking, ensuring quality care and patient satisfaction.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Kidney Care Specialists
Allentown, Pennsylvania
02.2024 - Current
- Coordinated patient intake, collecting essential health information and documentation.
- Managed appointment scheduling and follow-up visits for patients.
- Communicated with patients to address inquiries and concerns promptly.
- Educated patients on kidney health management and available treatment options.
- Handled phone inquiries from patients and family members effectively.
- Collaborated with healthcare professionals to ensure quality patient care.
- Assisted in clinical care, promoting patient well-being across various areas.
- Documented patient visits and maintained accurate electronic health records.
Certified Medical Assistant
ST Luke's Walbert Ave Site
Allentown , PA
09.2019 - 04.2021
- Prepared examination rooms and maintained cleanliness of medical equipment.
- Assisted with patient intake and documented medical histories accurately.
- Conducted basic laboratory tests and collected specimens for analysis.
- Supported healthcare providers during examinations and minor procedures.
- Educated patients on medication usage and health management strategies.
- Administered injections, immunizations, and wound care as directed by physicians.
- Processed payments accurately using cash registers and computerized systems.
- Maintained organized charts and records to ensure efficient office operations.
Scheduling Coordinator
Lehigh Valley Hospital and Health Network
Allentown, Pennsylvania
09.2009 - 07.2018
- Trained new staff on scheduling procedures and software usage.
- Collaborated with team members to resolve scheduling conflicts and ensure efficient operations.
- Utilized scheduling software to track appointments and availability accurately.
- Responded promptly to customer inquiries regarding schedule changes and availability.
- Developed strategies that improved efficiency of scheduling processes.
- Coordinated scheduling for multiple teams, optimizing resource allocation.
- Analyzed scheduling trends to recommend process enhancements, increasing operational efficiency.
- Created backup plans for critical positions to maintain uninterrupted service.
Certified Clinical Medical Assistant
The Heart Care Group
Allentown, Pennsylvania
02.1989 - 09.2011
- Assisted physicians with patient examinations and clinical procedures in cardiovascular care.
- Educated patients on treatment plans and pre/post-operative care instructions.
- Coordinated patient scheduling and follow-up appointments to ensure seamless care delivery.
- Administered medications and performed diagnostic tests as directed by healthcare providers.
- Monitored vital signs, reporting changes to medical team promptly.
- Maintained clean, organized clinical environment to enhance patient comfort.
- Collaborated with healthcare professionals to provide comprehensive patient services.
- Documented patient care, condition, and progress in electronic health records accurately.
Education
High School Diploma -
Plainfield High School
915 Park Ave , Plainfield NJ06-1980
Associate - Certified Medical Assistant / EKG Tech, ACLS BLS
Morristown Memorial Hospital
Morristown NJ05-1979
RN WHEN FINISHED - MA BRIDGE TO RN PROGRAM
Achieve Bridge Program
Online Skills
- Patient care coordination
- Electronic health records management
- Appointment scheduling and patient scheduling
- Health education and promotion
- Clinical documentation and support
- Customer service excellence
- Critical thinking and problem solving
- Effective communication skills
- Team collaboration and reliability
- Time management proficiency
- Data entry accuracy and attention to detail
- Medical terminology expertise
- Patient condition monitoring
- Verbal and written communication skills
- Telephone etiquette in healthcare
- Companionship and emotional support for patients
- Complex problem-solving abilities
- Engagement with patient families
- Proficiency in EPIC and EMR systems
- Healthcare software proficiency
Affiliations
- Associate Minister of my Home Church New Hope Revival Temple Ministry 120 Catherine street Red Bank NJ
Certification
- American CPR Care Association
- CPR/AED
- BLS & Standard First Aid
- Issued 12/10/23 Renewal date 12/10/25
Timeline
Clinical Assistant
Kidney Care Specialists
02.2024 - Current
Certified Medical Assistant
ST Luke's Walbert Ave Site
09.2019 - 04.2021
Scheduling Coordinator
Lehigh Valley Hospital and Health Network
09.2009 - 07.2018
Certified Clinical Medical Assistant
The Heart Care Group
02.1989 - 09.2011
High School Diploma -
Plainfield High School
Associate - Certified Medical Assistant / EKG Tech, ACLS BLS
Morristown Memorial Hospital
RN WHEN FINISHED - MA BRIDGE TO RN PROGRAM
Achieve Bridge Program