Ana Almaguer
El Paso,TX
Summary
Dedicated clinical assistant with expertise in patient education and effective communication. Proficient in facilitating interactions between patients and healthcare professionals, ensuring accurate information flow and enhancing patient outcomes. Skilled in patient care coordination, education, and HIPAA compliance. Experienced in managing patient records and fostering communication between patients and healthcare providers, contributing to a cohesive care environment. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
11
11
years of professional experience
Work History
Clinical Assistant
AQuity Solutions
New York, New York
09.2021 - 10.2025
- Facilitated communication between patients and healthcare professionals effectively.
- Implemented best practices for maintaining patient confidentiality and data security.
- Conducted patient intake processes to gather essential health information promptly.
- Answered phones and responded to inquiries from patients or family members.
- Worked collaboratively with other healthcare professionals to provide quality care for patients.
- Provided education to patients on health topics and preventive care measures.
- Collaborated with practitioners, nurses, and patients, employing active listening and communication skills to enhance care delivery.
- Managed patient records, including medical history and test results.
- Reviewed patient charts prior to appointments to ensure accuracy of information.
- Documented patient visits in Electronic Medical Record system.
- Conducted follow-up calls to monitor patient progress post-treatment, ensuring continuity of care.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Coordinated referrals between primary care providers and specialists to facilitate patient access to necessary services.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Administered medications under physician's supervision.
- Assisted healthcare providers in managing patient records and documentation.
Biology Tutor
The University of Texas at El Paso
El Paso, TX
08.2020 - 12.2020
- Worked with students to improve performance and grade point average in natural sciences coursework.
- Met with students in person and via Zoom conference for study sessions.
- Reviewed, evaluated and marked assignments and examinations.
- Communicated with teachers to provide students with comprehensive support.
- Stayed informed about new resources and learning strategies as well as detailed information about tutoring subjects.
- Gathered multimedia materials to reinforce specific concepts.
Cashiering Team Lead
Lin's Grand Buffet
El Paso, TX
04.2015 - 03.2020
- Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
- Helped customers find specific products, answered questions and offered product advice.
- Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Trained new team members in cash register operation, stock procedures and customer service.
- Oversaw scheduling of cashier shifts and breaks to ensure adequate coverage.
- Supervised more than eight cashiers and associates to maximize performance, efficiency and service levels.
- Kept work area organized and free of clutter to promote safety and efficiency.
- Greeted customers promptly and responded to questions.
Education
NHA Certification - Medical Assisting
Snap Medical Assistant Academy
Online School05-2021
Bachelor of Science - Biomedical Sciences
The University of Texas At El Paso
El Paso, TX05-2020
Skills
- Communicating with clients
- Customer communications
- Patient support
- Quality assurance optimization
- Data entry
- Bilingual proficiency
- Resolving issues
- Interpersonal skills
- Conflict resolution
- Confidential
- Critical thinking
- Team collaboration
- Healthcare compliance
- Patient education
- Active listening
- Care plan discussion
- Patient histories
- Patient confidentiality
- Team collaboration
- Patient care coordination
- Medical terminology proficiency
- Patient engagement
- Clinical support
- HIPAA compliance
- Patient intake
- Problem solving
- Data confidentiality
- Effective communication
- Customer service
- Patient assessment
- Clinical documentation
- Bilingual proficiency
- Patient oral care
Education and Training
other,other
Experience
["Cashiers"]
Timeline
Clinical Assistant
AQuity Solutions
09.2021 - 10.2025
Biology Tutor
The University of Texas at El Paso
08.2020 - 12.2020
Cashiering Team Lead
Lin's Grand Buffet
04.2015 - 03.2020
NHA Certification - Medical Assisting
Snap Medical Assistant Academy
Bachelor of Science - Biomedical Sciences
The University of Texas At El Paso