Deysha Adams
Honolulu,Hawaii
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Store Manager
Torrid, LLC
Kaneohe, HI
06.2020 - 06.2026
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Conducted workshops and one-on-one coaching sessions to elevate staff proficiency in customer service and sales strategies, resulting in improved team KPI achievement.
- Fostered a positive work environment, enhancing team collaboration and morale.
- Managed employee performance evaluations, providing constructive feedback to drive growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Spearheaded district-wide loss prevention initiatives to safeguard assets.
Shift Supervisor
Walgreens
Honolulu, Hawaii
09.2014 - 06.2019
- Cash handling, balancing safe and tills, balancing daily deposits.
- Performed general office tasks including responding to phone inquiries, organizing files, entering data, coordinating vendor deliveries, managing invoices, and printing daily reports.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Create daily break schedules and assign employees to specific duties based on business needs.
- Arranged merchandise displays and configured store settings to adhere to detailed planogram guidelines.
- Implemented structured policies and objectives to guide associates in achieving operational efficiency throughout the day.
Assistant Store Manager
Ross Stores, Inc
Honolulu, Hawaii
06.2007 - 08.2014
- Hire, train and evaluate personnel, promoting or terminating employees when appropriate.
- Enforce safety, health and security regulations.
- Plan and prepare work schedules and keep records of employees' work schedules, availabilities and attendance. Conducted store and file audits.
- Monitor and maintain store payroll budgets.
- Assign employees to specific duties based on the business needs, including monitoring progress and making adjustments as needed.
- Establish and implement store policies, goals, objectives and procedures for associate's departments.
- Direct and supervise employees engaged in sales, inventory, reconciling cash receipts or in performing services for customers.
- Awarded retention bonus as part of top ten employees in Hawaii zone, demonstrating commitment and excellence.
- Achieved top store ranking by elevating performance from 12th to 1st place within the zone.
Secured Store of the Year award, highlighting exceptional leadership and team success.
Education
High School -
Kalaheo High School
Kailua, Hawaii06-2001
Skills
- Operational Leadership
- Customer service management
- Analytical problem-solving and process improvements
- Time Management
- Training and development
- Scheduling
- Administration
- Strong multi-tasking and detail-oriented
- Store merchandising
- Loss prevention procedures
Timeline
Store Manager
Torrid, LLC
06.2020 - 06.2026
Shift Supervisor
Walgreens
09.2014 - 06.2019
Assistant Store Manager
Ross Stores, Inc
06.2007 - 08.2014
High School -
Kalaheo High School