Kenneth M. Hall
Atlanta,GA
Summary
Dynamic and accomplished leader with over 10 years of success managing large-scale, high-performance teams and multimillion-dollar operations. With an MPA in Human Resources, I bring a strategic, people-first leadership approach grounded in operational excellence, performance development, and community engagement. Proven ability to lead in fast-paced, high-pressure environments while driving results through effective coaching, process optimization, and data-driven decision-making.
Overview
10
10
years of professional experience
Work History
Store Manager
Starbucks
McDonough, GA
01.2023 - 01.2025
- Directed daily operations for a high-volume Starbucks location averaging $50K+ in weekly sales and over $2.6M annually, consistently achieving key performance metrics in sales, labor, customer connection, and operational execution.
- Developed, coached, and performance-managed a team of partners through structured leadership development, succession planning, and accountability practices, contributing to a 20% improvement in partner performance scores and increased internal promotion readiness.
- Cultivated a customer-first culture that strengthened community engagement and contributed to a 15% increase in customer connection scores and repeat guest traffic through elevated service standards and relationship-building initiatives.
- Resolved customer concerns with urgency and professionalism by identifying root causes and implementing corrective action plans, contributing to improved guest recovery outcomes and stronger brand loyalty metrics.
- Executed seasonal launches, local marketing campaigns, and promotional initiatives that contributed to an 8–12% increase in quarterly sales performance during peak promotional periods.
- Managed inventory controls, supply ordering, and vendor communication to reduce product waste and operational shortages, generating $18K–$25K in annual cost savings through improved inventory accuracy and waste management.
- Analyzed weekly sales trends, labor reports, and operational data to identify performance opportunities, implementing strategic action plans that improved profitability and operational efficiency by 10–15%.
- Ensured 100% compliance with health, safety, food handling, and Starbucks operational standards through routine audits, coaching, and consistent operational follow-through.
- Strengthened community partnerships with local organizations and businesses, increasing brand visibility and contributing to growth in community-driven customer traffic and engagement opportunities.
- Represented Starbucks’ mission and values by fostering an inclusive, high-performing culture focused on leadership development, operational excellence, and long-term partner retention, reducing partner turnover by 15% through enhanced training and development initiatives.
General Manager
Cracker Barrel
McDonough, GA
01.2021 - 01.2023
- Directed daily operations for a high-volume restaurant generating $7.5M+ in annual revenue, driving profitability, operational efficiency, and consistent execution of company standards across all departments.
- Led, coached, and developed a workforce of 115+ employees, improving team accountability and operational execution through structured leadership development and performance management initiatives that improved labor productivity by 18%.
- Championed a customer-focused service culture that increased guest satisfaction and customer retention, improving guest experience metrics by 12% through operational consistency and service excellence.
- Developed and executed targeted marketing and sales initiatives that increased customer traffic and drove measurable business growth, contributing to 8–10% year-over-year sales growth during key promotional periods.
- Managed labor deployment, scheduling, and operational planning for a large-scale operation, optimizing staffing levels and generating $75K+ in annual labor cost savings while maintaining service standards.
- Built and maintained strategic relationships with corporate partners, vendors, and community stakeholders, strengthening operational communication and supporting long-term business growth initiatives.
- Implemented operational controls, inventory procedures, and food safety initiatives that reduced waste, minimized operational risk, and improved back-of-house efficiency by 15%.
- Ensured full compliance with corporate policies, labor regulations, food safety standards, and operational procedures through audits, coaching, and proactive risk management practices.
- Collaborated cross-functionally with Corporate Support teams and vendors to streamline operational processes, resolve business challenges, and improve overall operational execution and efficiency.
- Delivered ongoing leadership, compliance, and operational training that strengthened workforce capability, reduced turnover by 20%, and improved employee retention and engagement through enhanced Training & Development initiatives.
- Managed full-cycle recruitment, hiring, onboarding, and workforce development for a high-volume operation, building a stronger talent pipeline and improving staffing stability across multiple departments.
Food & Beverage Director
Global Hotel Group (Wild Wing Café Expansion)
McDonough, GA
01.2019 - 01.2021
- Directed daily operations for a high-volume sports bar and grill generating more than $3.65M in annual revenue, consistently maintaining strong operational execution, profitability, and guest satisfaction.
- Consistently achieved and exceeded monthly sales, labor, and operational goals by implementing strategic action plans that improved operational performance metrics by 10–15% and sustained revenue growth.
- Identified and implemented cost-saving initiatives that improved inventory controls, reduced waste, and optimized operational processes, generating $40K+ in annual savings through stronger expense management.
- Developed and executed customer engagement strategies that enhanced the guest experience, increased repeat business, and improved guest retention and loyalty metrics by 15%.
- Led, supervised, and developed a team of 50+ employees, improving operational execution, accountability, and service standards through hands-on coaching, mentoring, and performance management.
- Implemented and enforced company policies, operational procedures, and compliance standards that improved consistency, accountability, and food safety execution across all operational areas.
- Introduced Training & Development initiatives focused on onboarding, leadership growth, and operational readiness, reducing employee turnover by 20% and improving workforce stability.
- Managed full-cycle recruitment, hiring, onboarding, and workforce training processes, strengthening staffing levels, improving employee preparedness, and building a more engaged and performance-driven team culture.
General Manager
Taco Mac Sports Bar & Grill
McDonough, GA
01.2015 - 01.2019
- Spearheaded the successful launch and daily operations of a high-volume restaurant location, exceeding first-year sales projections by $1.5M above budget and generating more than $6.2M in annual revenue through strategic operational leadership and sales growth initiatives.
- Drove operational excellence and sustained business performance, maintaining a Top 5% ranking among 32 restaurants within the brand for three consecutive years based on sales growth, guest satisfaction, operational execution, and profitability metrics.
- Developed and implemented comprehensive pre-opening training programs, operational procedures, and marketing initiatives that accelerated team readiness, increased brand awareness, and positioned the location for immediate and sustained success.
- Delivered high-impact coaching, mentoring, and performance development initiatives that improved employee productivity and operational execution, contributing to a 100% customer satisfaction rating and a 20% increase in employee performance metrics.
- Optimized labor management, scheduling, and operational processes to improve productivity and control costs, generating $60K+ in annual labor and operational savings.
- Strengthened operational consistency through implementation of accountability systems, shift execution standards, and leadership development practices that improved overall restaurant performance by 15–20%.
- Implemented Training & Development programs that improved onboarding effectiveness, accelerated leadership readiness, and reduced employee turnover by 25% during critical growth periods.
- Directed full-cycle recruitment, hiring, onboarding, and shift leadership for a large-scale operation, building a high-performing team culture focused on accountability, operational excellence, and long-term employee retention.
Education
Master of Public Administration (MPA) - Human Resources
Albany State University
Bachelor of Arts - Business Management
Albany State University
Skills
- Operational Leadership
- Strategic Planning
- Team Development & Coaching
- P&L Management
- Process Improvement
- Project Management
- Talent Acquisition & Workforce Planning
- Customer Experience Management
- Business Growth & Revenue Generation
Accomplishments
- Directed operations generating $19M+ in annual revenue across multiple organizations.
- Led and developed teams of up to 115+ employees.
- Exceeded new-store sales projections by $1.5M.
- Achieved Top 5% brand ranking among 32 locations for three consecutive years.
- Delivered $175K+ in documented operational and labor savings.
- Reduced employee turnover by up to 25% through leadership development initiatives.
- Recognized with Starbucks Best New Store Opening Performance Award (2024).
Awards
Best New Store Opening Performance
Starbucks
Region, Q4 Fiscal Year 2024, Nominated Community Champion
Starbucks
Region, Q2 Fiscal Year 2025, Coffeehouse Leader of The Quarter
Starbucks
Region 2nd quarter, fiscal year 2025
Timeline
Store Manager
Starbucks
01.2023 - 01.2025
General Manager
Cracker Barrel
01.2021 - 01.2023
Food & Beverage Director
Global Hotel Group (Wild Wing Café Expansion)
01.2019 - 01.2021
General Manager
Taco Mac Sports Bar & Grill
01.2015 - 01.2019
Bachelor of Arts - Business Management
Albany State University
Master of Public Administration (MPA) - Human Resources
Albany State University