Veronica Carroll
Milford,CT
Summary
Results-driven Coffeehouse Leader with extensive experience in training and developing teams in the food service & coffee industry. Expertly led new store openings while enhancing business growth through operational efficiency and a strong focus on team culture.
Overview
8
8
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
Monroe, CT
05.2021 - Current
- Coached and developed a team of baristas and shift supervisors, with a strong focus on building confidence, accountability and leadership.
- Trained internal and recruited Coffeehouse Leaders, helping them build the operational leadership and people skills needed to successfully run their own stores.
- Led the opening of two new Starbucks coffeehouses, including hiring, training, operational setup and building teams from the ground up.
- Partnered with district manager to execute company goals, drive operational priorities, and maintain consistent standards.
- Used business results, customer feedback, and team performance to identify opportunities and make adjustments that improve the overall coffeehouse environment and business results.
Barista & Shift Supervisor
Starbucks Coffee Company
Stratford, CT
01.2019 - 05.2021
- Trained new baristas in customer service skills and beverage preparation, enhancing customer satisfaction and product quality.
- Coached team members to deliver on store goals.
- Maintained a clean and food-safe environment.
- Managed time effectively to balance both operational excellence and a unique customer experience.
Education
Associate of Science - Early Childhood Education
Housatonic Community College
Bridgeport, CTSkills
- Team development
- Customer relations
- Operational leadership
- Operational growth
Timeline
Store Manager
Starbucks Coffee Company
05.2021 - Current
Barista & Shift Supervisor
Starbucks Coffee Company
01.2019 - 05.2021
Associate of Science - Early Childhood Education
Housatonic Community College