Deysha Garner

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Promoted office efficiency by greeting and directing patients to exam rooms. I assisted the chiropractor during patient exams to implement treatment plans, I learned chiropractic basics as well as HIPAA guidelines to keep office compliant with industry regulations. It was important to educate patients by providing treatment option information and advice on self-care and injury prevention. When necessary, I contacted insurance carriers to determine patients' coverage, completed insurance forms and sent invoices for services rendered while using Platinum and checked information for accuracy.

Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices with a team of 20 members . I oversaw daily loading and unloading of outbound trailers, and inventory management. To ensure efficient workflow processes, I monitored daily productivity and implemented modifications to improve overall performance of personnel.

Supported promotional plans and maintain current knowledge of shelf planogram by using power equipment while maintaining safety protocols when transporting merchandise to different areas of store to alleviate item damage. I trained, scheduled and evaluated 10-15 employees.

Processed POS transactions in cash receiving including checks, cash and credit purchases or refunds and responded to customer issues and resolved complaints. I developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance, while up to 500 weekly sales.

Upsold menu items to customers, driving up per sale revenues and maximizing profits. Prepared mixes and garnishes and stocked glassware, condiments, beer and paper products to facilitate efficient operation.