Deysi Ceja
San Jose,CA
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
Packard Children's Health Alliance
Los Gatos, CA
04.2017 - 2020
Medical Assistant II
Packard Children's Health Alliance
Los Gatos, CA
12.2020 - Current
- Supported pediatric gastroenterologist doctors with patient care
- Educated patients and families on treatment plans, fostering understanding and compliance with medical advice.
- Coordinated follow-up appointments, optimizing scheduling to improve patient flow and satisfaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Managed patient check-in processes to enhance efficiency and reduce wait times.
- Coordinated appointment scheduling and confirmed patient visits using electronic health record systems.
- Developed protocols for handling patient inquiries, leading to enhanced customer service experiences.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Assisted with video capsule endoscopy (VCE) setup and patient preparation, including providing instructions and ensuring proper procedure readiness
- Participated in process improvement initiatives using the PDCA (Plan-Do-Check-Act) cycle to improve clinic workflow efficiency and patient care processes
Front and Back Office Lead Medical Assistant
Action Urgent Care
San Jose, CA
01.2015 - 01.2017
- Trained and mentored medical assistants on patient care best practices and clinical procedures.
- Managed patient flow to optimize clinic efficiency and reduce wait times for services.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Managed patient check-in processes to enhance efficiency and reduce wait times.
- Managed workers' compensation claims process, ensuring timely and accurate reporting of incidents.
Formalwear Specialist
Tuxedo Fashions
San Jose, CA
01.2014 - 01.2015
- Developed custom fitting solutions to enhance customer satisfaction and streamline tailoring processes.
- Evaluated inventory management systems, resulting in optimized stock levels and reduced turnaround times.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Collected, arranged, and input information into database system.
- Analyzed customer preferences to enhance product selection and improve sales strategies.
Caregiver
In-Home Supportive Services (IHSS)
San Jose, CA
01.2012 - 01.2014
- Provided personal care assistance to clients, ensuring comfort and safety in daily activities.
- Assisted with medication management, promoting adherence to prescribed treatment plans.
- Coordinated transportation for clients to medical appointments
- Developed customized care plans based on individual client needs and preferences.
- Fostered strong relationships with clients, enhancing emotional well-being and trust.
Education
High School Diploma -
Andrew P. Hill High
San Jose, CAMedical Assistant Diploma - undefined
Center for Employment Training
San Jose, CASkills
- Appointment Scheduling, Telephone Skills
- Inventory
- Electronic medical records (Epic, Meditech)
- Medical records request coordinator
- DME referral coordinator
- Huddle/Meeting Coordinator
- Medical terminology
- Specimens collection and processing
- Telehealth, Mychart activation
- Laboratory Procedures
- Video Capsule Endoscopy
- IBD Support
- In Basket Messages, Distributing Faxes
- Patient In-Take & Vital Signs
Accomplishments
- Wellness Committee
- Fire Drill Committee
- Language Care Concordant Care Champion
- HealthStream
- PQMS
Certification
- Medical Assistant Diploma
- CPR Certified
- High School Diploma
- Qualified Bilingual Staff
LANGUAGE
Spanish/English
Timeline
Medical Assistant II
Packard Children's Health Alliance
12.2020 - Current
Medical Assistant
Packard Children's Health Alliance
04.2017 - 2020
Front and Back Office Lead Medical Assistant
Action Urgent Care
01.2015 - 01.2017
Formalwear Specialist
Tuxedo Fashions
01.2014 - 01.2015
Caregiver
In-Home Supportive Services (IHSS)
01.2012 - 01.2014
Medical Assistant Diploma - undefined
Center for Employment Training
High School Diploma -
Andrew P. Hill High