Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Nichols

Williamsburg,KY

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Assistant

Bryant Family Medicine
05.2022 - Current
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified patient insurance coverage and collected required co-payments.
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Created and maintained data entry logs to track data entry activities.
  • Managed workflow scheduling, data entry, and accuracy verification for large data projects.

Receptionist

Bryant Family Medicine
08.2015 - 08.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Collated and organized data entry documents into filing systems for easy access.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Collected premiums on or before effective date of coverage.

Education

No Degree - Nursing

University of The Cumberlands
Williamsburg, KY
05.2023

Skills

  • Documentation Procedures Expertise
  • Medical Billing and Coding
  • Telephone Skills
  • Answer Telephone Calls
  • Data Inputting
  • Appointment Booking
  • Calendar Management
  • Call Screening
  • Spreadsheet Tracking
  • Call Transfers
  • Billing and Payment Processing
  • Database Administration
  • Customer Service
  • Direct Patient Care
  • Medical Terminology
  • IDX Appointment Scheduling
  • Communicating with Patient Families

Certification

  • CMA - Certified Medical Assistant

Timeline

Medical Assistant

Bryant Family Medicine
05.2022 - Current

Receptionist

Bryant Family Medicine
08.2015 - 08.2016

No Degree - Nursing

University of The Cumberlands

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Emily Nichols