Deyunce McNair
Valdosta,GA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor (CSS)
Concentrix
Valdosta, USA
06.2023 - Current
- For this company I've worked as a servicing agent, fraud and disputes agent, and as a Supervisor for the Fraud Department
- Those positions has taught me how to properly manage accounts and handle all the customers inquiries in a timely and respectable manner
- These positions has taught me how the connection that is build between the front line representative and the customer had a huge impact on how the customer views the company and its organization values
- So I try my very best to establish a great connection with the customer from the beginning of the phone call to the end of the phone call to help the customer understand that we value them as a customer and a loyal client
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Wal-Mart Associate
Walmart
Valdosta, USA
05.2019 - 06.2023
- Customer Service Representative
- Worked as a Cashier
- Worked as a Stocking Associate
- Financial Services Associate
- Maintained inventory
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Processed shipments received from vendors according to established protocols.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Organized backroom areas to maintain a clean and organized work environment.
- Built relationships with customers by providing friendly customer service.
- Greeted customers to determine wants or needs.
Education
High school diploma -
Valdosta High School
Valdosta, GASkills
- Cash Handling
- Customer Service
- Cashiering
- Merchandising
- Retail sales
- Account Management
- Analysis Skills
- Management
- Research
- Financial services
- Caregiving
- Account Authorizations
- Call Center Operations
- Problem-Solving
- Handling Escalations
- Work Prioritization
- Time Management
- Workflow Management
- Customer Relations
Certification
Driver's License
Timeline
Customer Service Supervisor (CSS)
Concentrix
06.2023 - Current
Wal-Mart Associate
Walmart
05.2019 - 06.2023
High school diploma -
Valdosta High School