Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Dezan

Lubbock,TX

Summary

Enthusiastic professional skilled at maintaining entrances and balancing loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable experiences.

Overview

4
4
years of professional experience

Work History

Server/Bartender

Buffalo Wild Wings
Lubbock, TX
09.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the bar, restocking supplies..
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.

Shift Leader

Baker's Drive Thru
San Bernardino, CA
05.2020 - 06.2023
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Resolved customer complaints promptly and professionally.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Adhered to all health code regulations while preparing food items for customers.

Education

Some College (No Degree) - Speech Language Pathology

Texas Tech University
Lubbock, TX

Skills

  • Guest Engagement
  • Cash Handling
  • Food safety practices
  • Sales expertise
  • Strong Work Ethic
  • Point of Sale (POS) system operations
  • Team Leadership
  • Problem-Solving

Timeline

Server/Bartender

Buffalo Wild Wings
09.2023 - Current

Shift Leader

Baker's Drive Thru
05.2020 - 06.2023

Some College (No Degree) - Speech Language Pathology

Texas Tech University
Rachel Dezan