Dezamae Dilyard
Litchfield,Mi
Summary
Focused on delivering exceptional service and support in any professional setting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Diligent and hard-working to ensure success and quality of work.
Overview
3
3
years of professional experience
Work History
Elderly Caregiver
Renaissance Community Homes
05.2024 - 06.2024
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
General Laborer
Hilex
09.2023 - 05.2024
- Operated pneumatic and electrical tools with strong attention to safety
- Helped achieve team goals and production deadlines by prioritizing tasks and supporting skilled workers
- Maintained clean and organized work areas, disposing of trash, and debris to reduce hazards
- Used dollies and hand trucks to safely move materials and products
General Laborer
Trojan Heat Treat
07.2023 - 07.2023
- Helped achieve team goals and production deadlines by prioritizing tasks and supporting skilled workers
- Maintained clean and organized work areas, disposing of trash, and debris to reduce hazards
- Used dollies and hand trucks to safely move materials and products
General Laborer
Martinrea
02.2023 - 07.2023
- Used grinders, sanders, and polishing compounds to achieve desired finishes on different surfaces
- Used dollies and hand trucks to safely move materials and products
- Maintained clean and organized work areas, disposing of trash, and debris to reduce hazards
- Helped achieve team goals and production deadlines by prioritizing tasks and supporting skilled workers
- Communicated with site supervisors and team members to report challenges and verify project requirements
Assisted Living Caregiver
Reed City Fields Assisted Living & Memory Care
12.2022 - 02.2023
- Assisted clients with personal hygiene, promoting dignity and maintaining a clean environment for their comfort.
- Implemented safe transfer techniques when assisting residents with mobility challenges, reducing the risk of falls or injuries.
- Collaborated with interdisciplinary team members to optimize overall patient care and support.
- Observed changes in resident behavior or health status, promptly reporting concerns to nursing staff for timely intervention.
- Facilitated group activities that encouraged social interaction among residents, fostering lasting friendships and community bonds.
- Maintained detailed documentation on resident interactions, incidents, and progress towards care plan goals for thorough record-keeping purposes.
General Laborer
Hilex
06.2022 - 08.2022
- Used dollies and hand trucks to safely move materials and products
- Helped achieve team goals and production deadlines by prioritizing tasks and supporting skilled workers
- Attended regular safety training sessions, resulting in zero on-site accidents or injuries
- Trained and mentored new laborers to provide guidance on best practices and techniques
- Completed range of manual tasks, delivering work on schedule and within budget
- Incorporated problem-solving skills and adaptability to overcome obstacles and drive smooth project progression
- Optimized time to perform work quickly and improve project efficiency
- Applied physical endurance to complete lengthy shifts of strenuous work in dynamic conditions and inclement weather
Customer Service Team Member
McDonald's
04.2022 - 06.2022
- Smiled and provided prompt, accurate and friendly service while engaging customers to create positive shopping experience
- Addressed customer complaints, updating accounts and resolving payment issues
- Communicated with customers to resolve complaints and restore satisfaction and loyalty
- Answered inbound calls to greet and assist customers with various needs and questions
- Offered products and services to meet customers' needs and goals
- Resolved product and service issues promptly
Customer Service Team Member
Subway
08.2021 - 02.2022
- Communicated with customers to resolve complaints and restore satisfaction and loyalty
- Smiled and provided prompt, accurate and friendly service while engaging customers to create positive shopping experience
- Addressed customer complaints, updating accounts and resolving payment issues
Education
High School Diploma -
Concord High School
Concord, Mi05.2022
Certificate - CNA
Jackson Community College
Jackson, MI05.2022
Skills
- Customer Communication
- Complaint Resolution
- POS System Operation
- Sales Transaction Processing
- Returns and Exchanges
- Account Updating
- Payment Issue Resolution
- Customer Engagement
- Customer Service
- Documentation and reporting
- Time management
- Compassionate caregiving
- Activities of daily living
- Relationship building
Timeline
Elderly Caregiver
Renaissance Community Homes
05.2024 - 06.2024
General Laborer
Hilex
09.2023 - 05.2024
General Laborer
Trojan Heat Treat
07.2023 - 07.2023
General Laborer
Martinrea
02.2023 - 07.2023
Assisted Living Caregiver
Reed City Fields Assisted Living & Memory Care
12.2022 - 02.2023
General Laborer
Hilex
06.2022 - 08.2022
Customer Service Team Member
McDonald's
04.2022 - 06.2022
Customer Service Team Member
Subway
08.2021 - 02.2022
High School Diploma -
Concord High School
Certificate - CNA
Jackson Community College
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