Dezandra Rudolph
Louisville,KY
Overview
8
8
years of professional experience
Work History
Counter Manager
Von Maur, Oxmoor Center
10.2023 - 11.2024
- Fostered brand allegiance by customizing interactions to meet individual needs.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
Patient Access Specialist
Jewish Hospital
08.2021 - 01.2023
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Prepared patient identification band and completed admissions papers.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Cashier/ Fabric Department
HOBBY LOBBY Retail Stores
09.2021 - 01.2022
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Processed checks, cash and credit purchases or refunds.
- Educated employees on register use, merchandising and customer service.
- Increased customer loyalty and retention.
- Displayed new stock and rotated existing products.
- Restocked and organized merchandise in front lanes.
Cosmetologist
Great Clips Hair Salon
04.2021 - 12.2021
- Developed key operational initiatives to drive and maintain substantial business growth.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Senior Pastor
Holy Temple Apostolic Church
10.2017 - 04.2021
- Oversaw administration and management of all areas of ministry.
- Provided crisis response and counseling to church members.
- Coordinated and spearheaded programs to increase church members' service throughout community.
- Officiated special services such as weddings, funerals, baptisms and nursing home services.
- Led programs such as worship, study, fellowship and service opportunities.
- Provided spiritual care through visitation, counseling and prayer.
- Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
- Provided spiritual and administrative leadership to church and managed daily operations.
Patient Access Specialist/ Cancer Center Pre-Reg
Norton Health Care
10.2016 - 05.2020
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Education
1500 Hours of Cosmetology -
Empire Beauty School
Louisville, KY05.2020
No Degree - Biblical Studies
Aeon Bible College
Indianapolis, IN01.2005
Bachelor of Arts - Education
Eastern Kentucky University
Richmond, KY05.1995
High School Diploma -
Ballard High School
Louisville, KY05.1993
Skills
- Front Desk Operations
- Electronic Health Records Systems
- Medical Terminology
- Seventeen years of customer service
- Microsoft Office
Timeline
Counter Manager
Von Maur, Oxmoor Center
10.2023 - 11.2024
Cashier/ Fabric Department
HOBBY LOBBY Retail Stores
09.2021 - 01.2022
Patient Access Specialist
Jewish Hospital
08.2021 - 01.2023
Cosmetologist
Great Clips Hair Salon
04.2021 - 12.2021
Senior Pastor
Holy Temple Apostolic Church
10.2017 - 04.2021
Patient Access Specialist/ Cancer Center Pre-Reg
Norton Health Care
10.2016 - 05.2020
1500 Hours of Cosmetology -
Empire Beauty School
No Degree - Biblical Studies
Aeon Bible College
Bachelor of Arts - Education
Eastern Kentucky University
High School Diploma -
Ballard High School
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