Dezarae Dixon
Methuen,MA
Summary
Driven sales pro with a hospitality heart—equal parts ambition, charm, and teamwork. I thrive in upbeat environments, turn challenges into wins, and bring a smile (and results) wherever I go!
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Dual Sales Manager
Concord Hospitality Enterprises Company
Woburn, Massachusetts
07.2025 - Current
- Serve as the primary contact for assigned accounts, ensuring seamless communication and service.
- Coordinate with operations teams to deliver exceptional guest experiences for groups and events.
- Monitor client satisfaction and resolve issues promptly to maintain loyalty.
- Prepare and review contracts, proposals, and billing accuracy for all accounts.
- Work closely with the Director of Sales and General Managers to align strategies.
- Collaborate with revenue management to optimize pricing and inventory.
- Represent both properties at networking events, trade shows, and community functions.
- Develop and execute strategic sales plans to achieve revenue goals for both properties.
- Prospect, qualify, and secure new business in corporate and group segments.
- Conduct site visits and negotiations to close business opportunities.
- Maintain strong relationships with clients.
- Utilize brand and property resources to maximize exposure and market share.
Account Manager
Oxford Global Resources Inc
Beverly, Massachusetts
02.2022 - 06.2025
- Establish high value relationships with new and existing clients
- Build rapport and strengthen relationships with clients to unearth consulting opportunities
- Negotiate bill rates with clients
- Responsible for pre-sale planning and post-sale execution
- Collaborate with Recruiters to identify optimal candidate matches
- Manage consultants while on assignment for Oxford
- Input client information and all communication notes into the database
Sales Support Representative
Straumann Group
Andover, Massachusetts
06.2020 - 02.2022
- Process orders for Sales Reps through SAP system
- Tracking orders
- Set up new accounts and maintain customers master data in SAP
- Handling all order-based transactions (quotes, order placement, 3rd party financing, extended payment terms etc)
- Administrated established marketing promotions and initiatives within the parameters and with required approvals as documented in program work instructions
- Utilize CRM in accordance with various work instructions and to collect customer feedback
Sales Coordinator
Hampton Inn By Hilton
Billerica, Massachusetts
07.2018 - 06.2020
- Coordinate and support all aspects of sales activities including taking initial inquiries, generating leads, proposals, referrals, contracts, blocking space, etc.
- Achieves group block and catering revenue goals by developing and implementing strategies for selling available space and hotel rooms to groups and local communities.
- Complete outside sales calls as directed by Assistant General Manager/General Manager.
- Process proposals and contracts as required and follow up within five (5) workdays. Process returns of contracts and distribute through proper channels internally.
- Have knowledge of room rates, packages, discounts, and promotions.
- Participate in site inspections, familiarization tours, trade shows, and functions within the hotel. Identify the needs of each guest and provide relevant information regarding hotel policies, services, and amenities.
Front Desk Agent
Buffalo Lodging Associates Llc
Billerica, MA
04.2014 - 05.2018
- Resolve guest complaints, ensuring guest satisfaction.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
- Obtain assigned bank and ensure accuracy of contracted monies.
- Keep bank secure at all times.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Process all guest check-ins.
- Verify registration card information with the guest.
- Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
- Handle overbooked or walked in guests.
- Accept and record wake-up call requests.
- Monitor, send and distribute guest faxes.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Resolve discrepancies on the room status report with Housekeeping.
- Process all check-outs.
Education
Bachelor of Science - Hotel Management
Johnson & Wales University
Providence, RI 09.2014 - 05.2018
Skills
- Salesforce
- Client Relationships
- Inbound/Outbound Sales
- Microsoft Applications
Timeline
Dual Sales Manager
Concord Hospitality Enterprises Company
07.2025 - Current
Account Manager
Oxford Global Resources Inc
02.2022 - 06.2025
Sales Support Representative
Straumann Group
06.2020 - 02.2022
Sales Coordinator
Hampton Inn By Hilton
07.2018 - 06.2020
Bachelor of Science - Hotel Management
Johnson & Wales University
09.2014 - 05.2018
Front Desk Agent
Buffalo Lodging Associates Llc
04.2014 - 05.2018