Dezarae Henry
Del Valle,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Physician Practice Administrator
Ascension Medical Group
1301 Barbara Jordan Blvd
05.2025 - Current
- Streamlined operational processes to enhance efficiency across departments.
- Collaborated with teams to implement strategic initiatives and optimize workflows.
- Analyzed performance metrics to identify areas for improvement and drive results.
- Coordinated cross-functional meetings to align project goals and timelines effectively.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately using electronic health record systems to enhance patient experience.
- Collaborated with team members to streamline workflows, improving service delivery efficiency.
- Trained new staff on customer service protocols and best practices for handling patient interactions.
- Developed and implemented strategies to address recurring issues, enhancing overall customer satisfaction.
- Mentored administrative staff on best practices, improving team performance and workflow consistency.
FOH Team Member
Hopdoddy Burger Bar
4625 W William Cannon Dr Bldg 3, Austin, TX 78749
08.2023 - 05.2025
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
- Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
- Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
Customer Service Representative
Ascension Seton
1004 West 32nd St Austin, Tx
09.2022 - 04.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Barista Trainer
Starbucks, Barista
7709 E Ben White Blvd, Austin, TX 78744
08.2021 - 09.2022
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Streamlined workflow processes for better customer service and reduced wait times.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
Restaurant Hostess
Olive Garden Restaurant
3940 S Lamar Blvd, Austin, TX 78704
05.2021 - 08.2021
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Customer Service Representative
Travis County Community Center
3518 FM973, Del Valle, TX 78617
05.2018 - 08.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Del Valle High School
Del Valle, TX06.2021
Skills
- Phone Etiquette
- Strategic planning and execution
- Scheduling and coordination
- Salesmanship
- Reservation Management
- Cleanliness
- Team Collaboration
- Staff Coordination
- Stock management
- Training and mentoring
- Excellent Communication
- Problem-Solving
- Reliability
- Professionalism
- Multitasking Abilities
- Active Listening
- Health Code Compliance
- Decision-Making
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Time management abilities
- Service prioritization
- Analytical Skills
- Adaptability
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
Languages
English
Native or Bilingual
Additional Information
Current attending Southern New Hampshire University for Human resources management.
Timeline
Physician Practice Administrator
Ascension Medical Group
05.2025 - Current
FOH Team Member
Hopdoddy Burger Bar
08.2023 - 05.2025
Customer Service Representative
Ascension Seton
09.2022 - 04.2024
Barista Trainer
Starbucks, Barista
08.2021 - 09.2022
Restaurant Hostess
Olive Garden Restaurant
05.2021 - 08.2021
Customer Service Representative
Travis County Community Center
05.2018 - 08.2018
High School Diploma -
Del Valle High School