Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dezaray Thomas

Dallas ,TX

Summary

Dedicated financial professional knowledgeable about collections and credit processes. Consistently reaches out to customers in default to discuss status, choices and repayment options. Adept at collaborating with borrowers and bank representatives to find mutually beneficial solutions. Service-oriented and responsible with good understanding of real estate practices and financial regulations. Well-versed in options such as short sales to avert foreclosing on properties. Well-organized and detail-oriented with systematic approach. Talented Job Title with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills. Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over Number years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Loss Mitigation Specialist

PennyMac Loan Services
Fort Worth, TX
11.2023 - Current
  • Mod Spoc, assist homeowners with payments send final agreements
  • Outbound call homeowners for updates
  • Redraw/ resend

Loss Mitigation Specialist

Mr.Cooper
Longview, TX
05.2022 - 08.2023
  • Reached out to borrowers to discuss current status and loan workout options.
  • Helped customers navigate options to maintain homeownership.
  • Checked property valuations to assess foreclosure feasibility.
  • Discussed property liquidation options with customers.

Customer Service Representative

UT Health Tyler
Tyler Tx
09.2021 - 06.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Respond to dr.s advice in MyChart
  • Schedule & reschedule appointments
  • Collect insurance data

Customer Service Representative

Newegg
Houston, TX
01.2020 - 10.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Chat assistant with customers inquiring about gaming details

Customer Service Representative

Humana
Longview, TX
01.2020 - 05.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Help customers with great deals and offers on medication.
  • Provided dr.offices with details of prescriptions

HIM Technician

Christus Health
Longview Tx
03.2018 - 02.2019
  • Secured confidential patient information from unauthorized access.
  • Studied and researched various medical terms as well as software and coding systems.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Retrieved medical data for physicians and patients.
  • Collect records from every department in hospital

Customer Service Representative

Convergys
Longview, TX
11.2016 - 10.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Sales for phone services, TV & broadband
  • Troubleshoot technician

Customer Service Representative

Mr.Cooper
Longview
11.2016 - 10.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Troubleshoot online services
  • Collect payments
  • Sending mortgage documents

Education

Diploma - Health Information Technology

Longview High School
Longview, TX
05.2016

Skills

  • Loss Control
  • Mortgage Processes Knowledge
  • Customer Proposals
  • Financial Advisement
  • Communications Strategies
  • Customer Feedback
  • Contacting Borrowers
  • Auto Dialers
  • Billing Systems
  • Mitigation Documentation
  • Payoff Planning
  • Oral and Written Comprehension
  • Calculate Payments
  • Foreclosures
  • Medical Records Management
  • Responding to Emergencies
  • Database Administration
  • EHR Management
  • Medical Recordkeeping
  • Medical Terminology Knowledge
  • Microsoft Excel
  • Microsoft Office
  • Active Listening
  • Complex Problem-Solving
  • Excellent Written and Verbal Communication

Timeline

Loss Mitigation Specialist

PennyMac Loan Services
11.2023 - Current

Loss Mitigation Specialist

Mr.Cooper
05.2022 - 08.2023

Customer Service Representative

UT Health Tyler
09.2021 - 06.2022

Customer Service Representative

Newegg
01.2020 - 10.2021

Customer Service Representative

Humana
01.2020 - 05.2021

HIM Technician

Christus Health
03.2018 - 02.2019

Customer Service Representative

Convergys
11.2016 - 10.2017

Customer Service Representative

Mr.Cooper
11.2016 - 10.2017

Diploma - Health Information Technology

Longview High School
Dezaray Thomas