Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dezare Kimbrough

Orlando

Summary

Dynamic professional with a proven track record at Macy's, excelling in customer relationship management and problem-solving. Recognized for enhancing customer satisfaction and retention through attentive service. Skilled in documentation and inventory coordination, consistently delivering high-quality results while fostering teamwork and maintaining operational efficiency.

A results-driven professional with comprehensive background in diverse roles. Known for enhancing operational workflows and contributing to cross-functional team success. Reliable, adaptable, and skilled in multitasking and conflict resolution.

Experienced with managing multiple responsibilities across various domains. Utilizes strong organizational and problem-solving skills to enhance efficiency. Knowledge of effective team collaboration and adapting to dynamic environments.

Overview

8
8
years of professional experience

Work History

Generalist

Macy's
12.2023 - 12.2024
  • Developed strong customer relationships through attentive listening and prompt resolution of concerns.
  • Kept work areas clean and neat to promote efficient operations.
  • Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
  • Delivered high-quality work consistently, exceeding performance objectives regularly.
  • Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
  • Evaluated customer needs and feedback to drive product and service improvements.

Store Associate

Ups Store
07.2022 - 10.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.

Sales Associate

Barr Display
03.2020 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.

Dispatcher Office Assistant

Vann Transport
08.2016 - 04.2019
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.

Education

No Degree - Dental Hygiene

Florida Career College
Orlando, FL

Skills

  • Documentation skills
  • Inventory coordination
  • Integrity and honesty
  • Team leadership & development
  • Problem-solving
  • Attention to detail
  • Work Planning and Prioritization
  • MS office
  • Schedule coordination
  • Sales and marketing

Timeline

Generalist

Macy's
12.2023 - 12.2024

Store Associate

Ups Store
07.2022 - 10.2023

Sales Associate

Barr Display
03.2020 - 07.2022

Dispatcher Office Assistant

Vann Transport
08.2016 - 04.2019

No Degree - Dental Hygiene

Florida Career College

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