Dezerae Garcia
Fontana,CA
Summary
Dynamic Customer Service Professional with expertise in conflict resolution and communication. Proficient in delivering service solutions that enhance customer satisfaction and loyalty. Strong team collaborator with a proven track record of adapting to evolving needs and achieving organizational goals through efficient service delivery.
Overview
8
8
years of professional experience
Work History
Problem Solver
Amazon
11.2020 - 03.2024
- Led cross-functional teams to identify and resolve operational challenges, enhancing workflow efficiency.
- Developed and implemented process improvements that reduced downtime and increased productivity across departments.
- Mentored junior team members on best practices for problem-solving and critical thinking skills.
- Analyzed data trends to forecast potential issues, proactively recommending solutions to enhance performance.
Office Assistant
Meta Inc
09.2022 - 04.2023
- Enhanced team collaboration by coordinating effective office communications.
- Streamlined executive schedules to maximize efficient time management.
- Improved document retrieval efficiency by developing organized filing systems.
- Facilitated new employee onboarding by training on office procedures and software tools.
Front End Team Lead
Sundowners Family Resturant
06.2016 - 01.2019
- Collaborated with team to design and implement user-friendly web interfaces.
- Assisted in developing responsive layouts using HTML, CSS, and JavaScript frameworks.
- Conducted usability testing to identify areas for interface improvement.
- Provided support in troubleshooting front-end issues across multiple browsers.
Education
Associate of Science - Pharmacy Technician
North West College
Riverside, CA01-2026
Skills
- Teamwork and collaboration
- Prescription filling
- Friendly, positive attitude
- Confidentiality and HIPAA
- Medication dispensing
- Labeling accuracy
- Time management
- Problem-solving skills
Timeline
Office Assistant
Meta Inc
09.2022 - 04.2023
Problem Solver
Amazon
11.2020 - 03.2024
Front End Team Lead
Sundowners Family Resturant
06.2016 - 01.2019
Associate of Science - Pharmacy Technician
North West College